HR Employee Relation Officer

I-Serve360 Corporation; Legazpi; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness benefits

Professional development

Flexible working arrangements

Job summary

I-Serve360 Corporation in Legazpi City, Albay is hiring an HR Employee Relations Officer to ensure constructive employee relations and a positive workplace culture. The role reports to the HR team and involves coaching managers, handling grievances, and driving engagement initiatives.

Ideal candidates have 1–3 years in employee relations, strong knowledge of Philippine labour laws, excellent communication, and discretion with confidential information. This is a full-time on-site position.

Qualifications

• 1-3 years of HR Employee Relations experience.
• Knowledge of Philippine employment law and labour regulations.
• Strong communications to diverse audiences.
• Ability to handle confidential information with discretion.
• Experience with employee engagement is preferred.

Responsibilities

• Handle employee grievances, complaints and concerns impartially and confidentially.
• Provide guidance on policies, procedures and employee rights/responsibilities.
• Conduct workplace investigations and document findings with recommendations.
• Support management in disciplinary procedures and policy compliance.
• Develop and deliver employee engagement initiatives to enhance morale.
• Organise employee relations activities and forums.
• Maintain confidential employee records related to grievances and disciplinary actions.
• Collaborate with management to address workplace issues and trends.
• Coach line managers on employee relations, performance and conduct.
• Assist with HR policy development and communication.
• Monitor and report on employee relations metrics and workplace climate.

Skills

HR knowledge

Communication skills

Conflict resolution

Discretion

Organizational skills

Time management

HRIS proficiency

Employee relations

Education

HR-related degree or equivalent experience

Tools

MS Office

HRIS systems

Job description

About us

I-Serve360 Corporation is a forward-thinking organisation dedicated to creating positive workplace cultures and fostering strong employee-employer relationships. We believe that our people are our greatest asset, and we are committed to building an inclusive, supportive work environment where every team member can thrive and contribute meaningfully to our success.

About the role

We are seeking a dedicated and compassionate HR Employee Relations Officer to join our Human Resources team in Legazpi City, Albay. This is a full-time position that plays a vital role in maintaining positive employee relations and fostering a healthy workplace culture. As an HR Employee Relations Officer, you will be instrumental in bridging communications between management and employees, resolving workplace concerns, and ensuring that all team members feel valued and supported. This role is essential to our company's mission of creating an engaged and motivated workforce.

Key responsibilities

• Handling employee grievances, complaints and concerns through fair, impartial and confidential processes, ensuring timely resolution and follow-up
• Providing guidance and support to employees regarding workplace policies, procedures and their rights and responsibilities
• Conducting workplace investigations into disciplinary matters and disputes, documenting findings and recommending appropriate actions
• Supporting management in the implementation of disciplinary procedures whilst ensuring compliance with employment law and company policy
• Developing and delivering employee engagement initiatives to foster a positive workplace culture and enhance team morale
• Organising and facilitating employee relations activities, events and communication forums
• Maintaining accurate and confidential employee records and documentation related to grievances, disciplinary actions and other employment matters
• Collaborating with management to identify and address workplace issues, trends and concerns
• Providing coaching and advice to line managers on employee relations matters, including performance management and conduct issues
• Assisting with the development and communication of HR policies and procedures
• Monitoring and reporting on employee relations metrics and workplace climate

What we're looking for

• A qualification in Human Resources, Employee Relations, Business Administration or a related field, or equivalent professional experience
• 1-3 years of experience in an HR Employee Relations role or similar position within Human Resources
• Strong knowledge of employment law, labour regulations and workplace compliance relevant to the Philippines
• Excellent communication skills, both written and verbal, with the ability to articulate HR concepts clearly to diverse audiences
• Exceptional interpersonal and conflict resolution skills with a calm, empathetic and impartial approach to workplace disputes
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism
• Strong organisational and time management abilities, with capacity to manage multiple priorities simultaneously
• Proficiency in Microsoft Office applications and HR information systems
• A proactive, solution-focused mindset with the ability to build positive relationships across all organisational levels
• Preferred: Experience in employee engagement and culture-building initiatives
• Preferred: Familiarity with industrial relations and collective bargaining processes

What we offer

• A competitive salary package commensurate with experience and qualifications
• Comprehensive health and wellness benefits, including medical and dental coverage
• Professional development and training opportunities to enhance your HR expertise and career growth
• A supportive and collaborative work environment where your contributions are valued and recognised
• Work-life balance initiatives and flexible working arrangements where possible
• Access to employee assistance programmes and wellness activities
• The opportunity to make a meaningful impact on workplace culture and employee wellbeing
• Career progression opportunities within our expanding HR department