Housekeeping Supervisor

Filinvest Group; Muntinlupa; On-site; PHP 334,800 - 502,200; Full time

Job summary

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA seeks a seasoned Housekeeping leader to oversee general operation, cleanliness and maintenance across all housekeeping areas under the Executive Housekeeper.

You will train staff, ensure safety standards, manage inventories, handle guest concerns and ensure VIPs receive superior service while coordinating with Front Office and Maintenance.

Responsibilities

• Oversees the general operation, cleanliness and maintenance of all housekeeping areas.
• Prepares shift reports for the Executive Housekeeper.
• Trains, evaluates and motivates staff.
• Maintains stock inventories and ensures supplies are available.
• Conducts daily staff briefings and prepares shift rosters.

Job description

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA

Position Summary

To oversee the general operation, cleanliness and maintenance of all areas of Housekeeping. Works under the supervision of the Executive Housekeeper, assists him with all duties and substitutes for the Executive Housekeeper during his absence.

Scope and Responsibilities

• Prepares shift reports for the Executive Housekeeper.
• Trains, evaluates and motivates staff.
• Ensures the highest standard of cleanliness is maintained in all areas of the department.
• Keeps stock records and forms current, and ensures sufficient stock of cleaning and guest
  supplies is available.
• Continuously conducts refresher trainings for all housekeeping employees.
• Maintains stock inventories whenever required.
• Maintain a strong working relationship with other departments, especially with Front Office and Maintenance.
• Handles guest complaints and missing or damaged items in guestrooms.
• Gives priority to all VIPs and ensures they receive superior service.
• Ensures that cleanliness, hygiene and safety standards are strictly observed.
• Records maintenance and defects found in rooms and corridors, and sends a report to
  Engineering through the Coordinator.
• Ensures that any required repairs/maintenance is completed as soon as possible.
• Ensures that all Room Attendants are provided proper tools and adequate supplies for daily operations.
• Ensures that all pantries are adequately stocked with linen according to set policies, neatly
  organized, and their doors kept closed at all times.
• Conducts daily staff briefings.
• Prepares daily shift roster and maintain absence statistics.
• Ensures that all employees on guest/public areas wear their nametags and are properly groomed.
• Conducts quality inspection of all guestrooms assigned or 30 to 40 rooms per day regardless of status.
• Prepares Room Inspection Checklist for every room released to Vacant Clean.
• Assess room situation and put in out-of-order status as deemed necessary.
  Ensures that all lost & found items in guest rooms are declared by Attendants & stored properly.
• Endorse necessary information within the shift on the Supervisors logbook.
• Analyzes training needs, schedules and conducts training.
• Implements safety standards and conducts training.
• Analyze and make recommendations for Room Attendants performance. Prepares cleaning schedule for the whole year and ensures full implementation.
• Conducts pantry inventory prior requesting from storeroom.
• Practices good expense management & implements the same in the department.
• Conducts inventory for supplies, room equipment & machines then reports losses, breakages,
  discards or proposes repairs.
• Records critical incidents, shares problems & discusses solutions with the team.
• Performs other duties that may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper.