Housekeeping Coordinator

GOLDEN PRINCE HOTEL & SUITES; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

GOLDEN PRINCE HOTEL & SUITES is seeking a Housekeeping Operations Coordinator to manage daily housekeeping activities, align room status with arrivals and occupancy, and coordinate priorities with Housekeeping staff. The role oversees room readiness, coordination with Front Office, Engineering, Laundry, and other departments to ensure guest satisfaction.

The position emphasizes effective communication, documentation, and adherence to hotel standards across shifts, with focus on occupancy-driven

Job description

Housekeeping Operations Coordination

• Coordinate daily housekeeping activities based on occupancy, arrivals, departures, stayovers, VIP guests, groups, and special room requirements.

• Monitor and update room status in the hotel property management system and/or housekeeping system.

• Coordinate room priorities with Room Attendants, Housekeeping Supervisors, and the Executive Housekeeper.

• Follow up on rooms that are not ready within the expected turnaround time.

• Coordinate the release of clean and inspected rooms to Front Office.

• Monitor special cleaning requirements, deep-cleaning schedules, turndown services, and other housekeeping activities.

• Assist in coordinating housekeeping coverage during peak periods, high occupancy, group arrivals, and special events.

• Ensure that operational instructions from supervisors and management are properly communicated to the housekeeping team.

• Maintain awareness of daily occupancy, room availability, out-of-order rooms, and operational priorities.

Communication and Interdepartmental Coordination

• Act as a communication link between Housekeeping and Front Office regarding room status, room readiness, discrepancies, guest requests, and special arrangements.

• Coordinate with Engineering regarding room defects, maintenance requests, out-of-order rooms, and urgent repairs.

• Coordinate with Laundry regarding linen availability, shortages, damaged items, and laundry requirements.

• Communicate with Security regarding lost and found items, suspicious activities, guest-related incidents, and access concerns when required.

• Coordinate with Food and Beverage, Concierge, Bell Services, and other departments regarding guest requests requiring housekeeping support.

• Receive and relay instructions, requests, and information through telephone, radio, messaging systems, email, or other approved communication channels.

• Ensure that important information is documented and properly endorsed between shifts.

• Escalate operational issues to the appropriate supervisor or manager when necessary.

Guest Request and Service Coordination

• Receive, record, and coordinate guest requests related to housekeeping services.

• Coordinate requests for extra beds, baby cots, additional towels, pillows, blankets, toiletries, hangers, and other guest amenities.

• Follow up with the appropriate housekeeping personnel to ensure timely delivery of requested items.

• Monitor pending guest requests until completion.

• Record and communicate guest preferences and special requirements when applicable.

• Respond to guest inquiries professionally and courteously, within the scope of the position.

• Escalate guest complaints and service recovery concerns to the Housekeeping Supervisor or Executive Housekeeper.

• Follow up on unresolved guest concerns and ensure proper endorsement to the appropriate department.

• Maintain confidentiality regarding guest information and hotel operations.

Room Status and Inventory Control

• Monitor room status changes, including vacant, occupied, dirty, clean, inspected, out-of-order, and out-of-service rooms.

• Reconcile room status discrepancies between Housekeeping and Front Office.

• Report room-status discrepancies immediately to the appropriate supervisor.

• Monitor housekeeping supplies, guest amenities, linen, uniforms, and other operational items as assigned.

• Assist in maintaining accurate inventory records for housekeeping supplies and equipment.

• Coordinate requests for replenishment of housekeeping supplies.

• Monitor shortages, damaged items, and unusual consumption and report these to the Housekeeping Supervisor.

• Assist with periodic inventory counts as required.

• Ensure proper documentation of issued and returned items.

Administrative and Documentation Management

• Prepare and maintain daily housekeeping reports, logs, checklists, and operational records.

• Record room assignments, special requests, maintenance concerns, lost and found items, and other relevant information.

• Prepare daily endorsements for incoming and outgoing shifts.

• Maintain accurate records of housekeeping calls and requests.

• Assist in preparing productivity, room-status, attendance, inventory, and other departmental reports.

• File documents systematically and maintain confidentiality of departmental records.

• Ensure that all required forms and records are completed accurately and submitted on time.

• Assist the Executive Housekeeper or supervisors with administrative tasks and reports.

• Maintain organized digital and physical housekeeping files.

Lost and Found Management

• Receive reports and items found in guest rooms and hotel areas.

• Record lost and found items accurately, including date, time, location, description, and finder information.

• Coordinate with Security and Housekeeping management regarding the safekeeping of found items.

• Ensure that found items are properly labeled, secured, and stored according to hotel procedures.

• Coordinate the return or shipment of items to guests following established hotel policies.

• Maintain accurate lost and found records and update the status of items accordingly.

• Maintain strict confidentiality regarding guest information and personal belongings.

• Report unusual, high-value, or sensitive items to the appropriate manager or Security immediately.

Staff Coordination and Attendance Support

• Assist supervisors in coordinating daily room assignments and work distribution.

• Monitor attendance, call-ins, overtime, and staffing concerns as assigned.

• Record and endorse staffing issues to the appropriate supervisor.

• Assist with communication of work schedules, duty assignments, meetings, briefings, and departmental announcements.

• Coordinate replacement or reassignment of personnel when instructed by the supervisor.

• Monitor completion of assigned tasks and follow up on pending work.

• Assist in maintaining employee-related housekeeping records in accordance with hotel policies.

• Support departmental briefings and training activities as required.

Quality and Service Standards Compliance

• Ensure that housekeeping requests and operational activities are coordinated according to established hotel standards.

• Monitor outstanding housekeeping issues and follow up until resolved.

• Report recurring cleanliness, service, equipment, or operational concerns to the appropriate supervisor.

• Assist in monitoring compliance with housekeeping procedures and checklists.

• Support internal inspections and quality audits when required.

• Ensure that guest requests and complaints are documented and properly addressed.

• Assist in identifying opportunities to improve housekeeping processes and guest service.

• Promote a professional, courteous, and service-oriented work environment.

Safety, Security, and Hygiene Compliance

• Follow and promote hotel safety, security, hygiene, and emergency procedures.

• Report hazards, accidents, unsafe conditions, and security concerns immediately.

• Coordinate with Engineering or Security regarding safety and maintenance concerns affecting guest rooms or public areas.

• Ensure that housekeeping-related incidents are properly documented and endorsed.

• Maintain confidentiality and proper handling of guest information.

• Follow established procedures for handling chemicals, cleaning materials, equipment, and potentially hazardous items.

• Assist in emergency situations according to hotel procedures and assigned responsibilities.

• Participate in safety briefings, drills, and departmental training programs.

Productivity and Continuous Improvement

• Monitor recurring operational issues and communicate observations to the Housekeeping Supervisor or Executive Housekeeper.

• Assist in identifying opportunities to improve communication, workflow, documentation, and service delivery.

• Help reduce delays caused by incomplete information, missed requests, or communication gaps.

• Support efficient utilization of housekeeping supplies and resources.

• Assist in monitoring departmental productivity and service turnaround times.

• Participate in departmental improvement projects and initiatives.

• Recommend practical improvements based on observed operational issues.

• Support the implementation of new housekeeping procedures, systems, and standards.

GENERAL RESPONSIBILITIES

• Maintain a professional appearance and positive attitude at all times.

• Demonstrate excellent communication and coordination skills.

• Protect the privacy and confidentiality of hotel guests, employees, and business information.

• Observe hotel policies, rules, regulations, and standard operating procedures.

• Maintain good working relationships with all hotel departments.

• Attend meetings, briefings, training sessions, and other activities as required.

• Perform other related duties that may reasonably be assigned by the Executive Housekeeper or Hotel Management.