Hotel Reservations Specialist — Onsite Makati, HMO Day 1

Metacom Careers; Makati; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Career growth opportunities

Job summary

Sapient Careers is hiring a Hotel Reservations Representative in Makati for an onsite, shifting schedule. No prior BPO or hotel reservations experience required; fresh graduates are welcome and training is provided.

You will handle inbound calls, assist with room bookings, provide rates and availability, and process changes. HMO from day 1, 13th month pay, paid leave credits, and government-mandated benefits accompany this full-time role.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• With or without BPO experience.
• Fresh graduates and career shifters are welcome.
• Good English communication skills.
• Basic computer and typing skills.
• Good attention to detail and problem-solving skills.
• Willing to work onsite in Makati on a shifting schedule.

Responsibilities

• Handle inbound calls about hotel reservations.
• Assist customers with room bookings and inquiries.
• Provide information about room types, rates, and availability.
• Process booking changes, cancellations, and requests.
• Assist with payment and reservation concerns.
• Resolve customer issues professionally.
• Maintain accurate customer records.

Skills

English communication

Typing

Attention to detail

Problem solving

Education

High school diploma

Job description

Sapient Careers is hiring a Hotel Reservations Representative in Makati for an onsite, shifting schedule. No prior BPO or hotel reservations experience required; fresh graduates are welcome and training is provided.

You will handle inbound calls, assist with room bookings, provide rates and availability, and process changes. HMO from day 1, 13th month pay, paid leave credits, and government-mandated benefits accompany this full-time role.