Hotel Reservation Systems Support Specialist

Amadeus; Taguig; Sur place; PHP 335 000 - 469 000; Plein temps

Avantages offerts par ce poste

Flexible working model

Health benefits

Career development

Diversity & inclusion

Résumé du poste

Amadeus Hospitality in Manila invites you to join our Customer Care team as a Hotel Applications/Systems Technical Support Analyst. You will be the frontline contact for customers using Amadeus reservation solutions, handling inquiries via phone, portal, and email.

The role emphasizes timely, accurate responses, learning product offerings, and contributing to operational efficiency, with opportunities for growth and a collaborative, inclusive global culture.

Qualifications

• Experience in technical support or help desk environments.
• Familiar with hotel software solutions or hospitality systems.
• Analytical thinking, problem-solving, and clear communication with diverse audiences.
• Commitment to learning Amadeus Hospitality product offerings and policies.

Responsabilités

• Serve as first point of contact across phone, portal, and email for Amadeus Hospitality customers.
• Identify customer needs and communicate clear resolutions by distinguishing symptoms from root causes.
• Use available tools, systems, and support channels to resolve customer questions and elevate when needed.
• Document customer interactions and troubleshooting steps clearly in the CRM system.
• Apply product knowledge to address customer questions on first contact whenever possible.
• Other duties and responsibilities as assigned.

Connaissances

Tech support

Phone support

Clear communication

Problem solving

Analytical thinking

Hospitality systems

Formation

Tertiary education

Outils

Salesforce

CRM systems

Description du poste

Amadeus Hospitality in Manila invites you to join our Customer Care team as a Hotel Applications/Systems Technical Support Analyst. You will be the frontline contact for customers using Amadeus reservation solutions, handling inquiries via phone, portal, and email.

The role emphasizes timely, accurate responses, learning product offerings, and contributing to operational efficiency, with opportunities for growth and a collaborative, inclusive global culture.