Spanish-Speaking App & Systems Support — Flexible & Global

1074 Amadeus Marketing Philippines Inc.; Makati; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Flexible working model

Learning opportunities

Diversity & inclusion

Job summary

Amadeus Hospitality is seeking a Spanish-speaking Application/Systems Support specialist for our Online Booking/Reservation Systems. The role focuses on first-line customer support, incident recovery, and knowledge-sharing to enhance client experience across hospitality solutions.

You will handle inquiries via phone, portal, and email, escalating when necessary and contributing to the knowledge base while working with a global team.

Qualifications

• Completed tertiary education or equivalent.
• Knowledge of Amadeus Hospitality business is a plus.
• Ability to work with guidance from manager.
• Familiarity with hotel software solutions or related hospitality systems.
• Strong problem-solving, analytical thinking and clear communication.

Responsibilities

• Respond to customer questions concerning Amadeus products and solutions (functionality, application, interactions between components).
• Acknowledge, investigate and recover incidents within service levels using knowledge solutions.
• Escalate incidents to 3rd level resolver groups or external providers when needed and follow up.
• Provide customers with updates on critical problems and resolutions.
• Suggest improvements to Knowledge Solutions database and processes.
• Serve as the first point of contact across phone, portal, and email channels; start with assigned product.
• Document interactions and troubleshooting steps clearly in the CRM.
• Apply product knowledge to address questions on first contact when possible.
• Other duties as assigned.

Skills

Spanish language

CRM systems

Education

Tertiary education

Tools

CRM systems

Job description

Amadeus Hospitality is seeking a Spanish-speaking Application/Systems Support specialist for our Online Booking/Reservation Systems. The role focuses on first-line customer support, incident recovery, and knowledge-sharing to enhance client experience across hospitality solutions.

You will handle inquiries via phone, portal, and email, escalating when necessary and contributing to the knowledge base while working with a global team.