Hotel Ops & Guest Experience Lead

TigerUX; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

TigerUX is seeking an experienced operations leader to oversee daily administrative, facilities, and hospitality functions in Cebu City, Philippines. You will manage budgets, vendor relationships, and security, ensuring smooth workplace operations and executive support for VIP visits and events.

The role requires a strong background in facilities management, corporate operations, and guest experience, with leadership skills to drive improvements in processes and service delivery for employees

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality, Public Administration, or a related field.
• 7+ years of relevant experience in administration, facilities, hospitality, corporate operations, or related functions.
• Proven experience leading multiple administrative and support functions.
• Strong background in facilities, property, utilities, fleet, safety, and security management.
• Experience managing hospitality services, corporate events, executive/VIP visits, accommodations, and guest experience.
• Excellent organizational, communication, stakeholder management, and problem-solving skills.
• Strong leadership and service-oriented mindset.

Responsibilities

• Oversee daily administrative, facilities, property, utilities, and workplace operations.
• Manage transportation, fleet, maintenance, safety, and security requirements.
• Monitor administrative budgets, contracts, and operational expenses.
• Manage accommodations, meeting facilities, executive visits, VIP activities, and corporate events.
• Ensure excellent hospitality and guest experiences for employees, clients, and business partners.
• Coordinate food and beverage services and other event requirements.
• Build and maintain relationships with suppliers, service providers, government agencies, and external partners.
• Ensure compliance with permits, licenses, regulations, and other operational requirements.
• Handle and resolve issues involving suppliers, service providers, and other stakeholders.
• Lead CSR, community relations, and external engagement initiatives.
• Identify opportunities to improve administrative processes, workplace experience, and hospitality standards.
• Perform other administrative, facilities, hospitality, and corporate support functions as assigned.

Education

Bachelor’s degree in Business Administration, Management, Hospitality, Public Administration, or a related field

Master’s degree is an advantage

Job description

TigerUX is seeking an experienced operations leader to oversee daily administrative, facilities, and hospitality functions in Cebu City, Philippines. You will manage budgets, vendor relationships, and security, ensuring smooth workplace operations and executive support for VIP visits and events.

The role requires a strong background in facilities management, corporate operations, and guest experience, with leadership skills to drive improvements in processes and service delivery for employees