Hotel Operations Support & Data Liaison

InterContinental Hotels Group; Southern Manila District; On-site; PHP 600,000 - 900,000; Full time

Job summary

InterContinental Hotels Group is seeking an operations support professional to liaise with hotels, internal teams, and partners across regions. You will maintain accurate hotel and personnel data in internal systems and assist onboarding for key roles, ensuring timely action plans and effective communications.

The role involves preparing departmental reports, coordinating special projects, and supporting revenue performance and operational efficiency across brands.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• At least 3+ years in customer service within service/hospitality operations.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and projects with attention to detail.
• Familiarity with hotel systems and content standards.

Responsibilities

• Provide operational support to hotels, internal teams, and partners across regions.
• Maintain accurate hotel and personnel data in internal systems.
• Assist onboarding for hotel roles and coordinate action plans.
• Design and distribute reports on operations and distribution trends.
• Handle low-level incidents and escalate when needed.
• Execute outbound communications and manage special projects.

Skills

Problem solving

Time management

Communication skills

Attention to detail

Multitasking

Project coordination

Stakeholder management

MS Office proficiency

Salesforce experience

Content standards knowledge

Education

Bachelor’s degree in Hotel Management, Business, Education, or a relevant field

Tools

Salesforce

Content API/CMS

Excel/PowerPoint

Job description

InterContinental Hotels Group is seeking an operations support professional to liaise with hotels, internal teams, and partners across regions. You will maintain accurate hotel and personnel data in internal systems and assist onboarding for key roles, ensuring timely action plans and effective communications.

The role involves preparing departmental reports, coordinating special projects, and supporting revenue performance and operational efficiency across brands.