Hotel Operations & Guest Experience Manager

Cevio Hotel Corporation; Tacloban; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Cevio Hotel Corporation is seeking an experienced Hotel Operations Manager to oversee daily activities across Front Office, Housekeeping, F&B, Engineering, and Guest Services. You will ensure service standards, coach department heads, and drive guest satisfaction in a 4-star environment.

The ideal candidate holds a bachelor's degree in hospitality and has 3–5 years in hotel operations with 1–2 years in supervision, plus strong leadership and financial awareness.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 3–5 years in hotel operations; 1–2 years in supervision.
• Experience in a 4-star hotel, resort, or full-service property preferred.
• Strong knowledge of Front Office, Housekeeping, F&B, Engineering and Guest Services.
• Ability to manage daily operations and ensure service standards.
• Proven leadership to supervise and coach department heads.
• Excellent guest relations, service recovery and complaint handling.
• Ability to monitor performance, labor costs, and expenses.
• Familiarity with hotel PMS, reservations platforms and related software.
• Knowledge of safety, sanitation and regulatory requirements.
• Willing to work shifts, weekends, holidays and extended hours.
• Professional appearance and commitment to guest satisfaction.

Responsibilities

• Assist in managing daily hotel operations and ensure SOP compliance.
• Coordinate with department heads to deliver seamless service.
• Monitor occupancy, productivity and cost-control measures.
• Lead, coach and develop department heads and staff.
• Address guest concerns professionally and promptly.
• Ensure adherence to safety and sanitation procedures.
• Oversee Front Office, Housekeeping, F&B, Engineering and Guest Services.

Skills

Leadership

Guest relations

Communication

Operations management

Budgeting & cost control

Hotel PMS knowledge

Compliance & safety

Reservation platforms

Team development

Cross-functional coordination

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS software

Reservation platforms

Job description

Cevio Hotel Corporation is seeking an experienced Hotel Operations Manager to oversee daily activities across Front Office, Housekeeping, F&B, Engineering, and Guest Services. You will ensure service standards, coach department heads, and drive guest satisfaction in a 4-star environment.

The ideal candidate holds a bachelor's degree in hospitality and has 3–5 years in hotel operations with 1–2 years in supervision, plus strong leadership and financial awareness.