Host, Premium Services - Korea

solaireresort; Parañaque; On-site; PHP 360,000 - 720,000; Full time

Job summary

Solaire Resort and Casino in Manila is seeking a guest services professional to enhance events and in-house promotions, anticipate guest needs, and build strong rapport with patrons for acquisition and retention. The role ensures smooth floor operations and coordinates hotel, transport, and dining arrangements for players.

The successful candidate will resolve guest issues, protect confidentiality, and collaborate with departments to deliver superior service and exclusive perks based on

Responsibilities

• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions.
• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino
• Builds a strong network/rapport with customers for acquisitions and retentions.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Ensures that the mass gaming floor operations run smoothly.
• Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Assists patrons with hotel, limo, and restaurant bookings.
• Protects the confidentiality of all company files and documents under their immediate control.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.

Job description

• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions as well as help Event & Promotion in the execution of events & promotions.
• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino
• Builds a strong network/rapport with customers for acquisitions and retentions.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Ensures that the mass gaming floor operations run smoothly.
• Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Assists patrons with hotel, limo, and restaurant bookings.
• Protects the confidentiality of all company files and documents under their immediate control.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.