Host, Premium Services

Bloomberry Resorts And Hotels Inc.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Complimentary F&B vouchers

Room stays

Limousine service

Job summary

Bloomberry Resorts And Hotels Inc. on the Manila floor seeks a VIP Guest Services Host to meet on-floor VIP guest needs and ensure a high standard of service.

You will identify premium customers and build rapport to encourage repeat visits, while handling interests and issues promptly. Responsibilities include assisting with reservations for Tables, Slots and Salon, updating arrivals/departures, and recording guest interactions in the Player 360 system.

Qualifications

• On-floor VIP guest needs must be met and handled promptly.
• Identify good and regular customers and provide high-standard service.
• Builds rapport with customers for acquisitions, growth and retention.
• Anticipates guest needs and resolves issues immediately.
• Records interactions in the Player 360 system and updates preferences.
• Notifies management of suspicious activity and supports promotions.

Responsibilities

• Assist with Table, Slots & Salon reservations for on-floor VIP guests.
• Prepare arrivals/departures and update hotel room reservations for players.
• Gathers guest feedback to enhance events, promotions and in-house programs.
• Coordinate with Events & Promotions for on-property activities.

Skills

VIP guest service

Customer relationship

Reservation handling

On-floor coordination

Promotions participation

Confidentiality

Tools

Player 360 system

Reservations coordination

Job description

• Ensures on floor VIP guest needs are being met and handled properly.
• Identify good and regular customers and provide a high standard of customer service to generate re-visitation of the customer.
• Builds a strong network/rapport with customers for acquisitions, growth, and retention.
• Anticipates customers' needs and problems and resolves them immediately.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Reports any incidents to the Premium Services Shift Manager.
• Protects the confidentiality of all company files and documents under their immediate control.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Notifies Shift Manager/Manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
• Offers complimentary F&B Vouchers, Room Stays, Limousine Services, and other perks based on player gaming activity.
• Assist with Table, Slots & Salon reservations of on-floor VIP guests.
• Prepares and updates Arrivals and Departures of Players/ make reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off at players' airport.
• Record and update Player 360 system with all guests' interactions and preferences.
• Manages their TAT's (Trackable Action Tasks).
• Invites and encourages potential players to participate in all promotions, events, tournaments and offers.
• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions, as well as help Event & Promotion in the execution of events & promotions.