Hospitality Training & Development Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

The Bistro Group is seeking a Training Manager to develop, implement, and oversee learning programs that enhance employee performance and support operational excellence across its restaurant brands. This role ensures training aligns with standards, objectives, and service excellence while fostering a culture of continuous learning.

You will lead instructional design, delivery across classroom, virtual, and on-the-job sessions, supervise trainers, and drive leadership development, while ensuring

Qualifications

• Bachelor's degree in HR, psychology, hospitality management, business administration, education, or a related field.
• At least 5 years of experience in Training, Learning & Development, or Restaurant Operations, with at least 2 years in a managerial role.
• Experience in the restaurant, hospitality, retail, or food service industry is highly preferred.
• Strong knowledge of instructional design, facilitation, and adult learning principles.
• Excellent presentation, communication, coaching, and interpersonal skills.
• Strong organizational and project management abilities.
• Proficient in Microsoft Office applications and learning management systems (LMS) is an advantage.
• Willing to travel to restaurant branches as needed.

Responsibilities

• Develop and implement training strategies, programs, and learning initiatives for restaurant operations and support office employees.
• Design and update training materials, manuals, SOPs, and learning modules.
• Conduct training needs analysis and identify competency gaps across departments.
• Facilitate classroom, virtual, and on-the-job training sessions.
• Partner with Operations, HR, and Brand Leaders to ensure consistent implementation of company standards.
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Manage onboarding and orientation programs for newly hired employees.
• Coach and mentor Training Officers and other trainers to ensure training quality and consistency.
• Develop leadership and management development programs for supervisors and managers.
• Ensure compliance with company policies, food safety standards, occupational health and safety regulations, and other mandatory training requirements.
• Maintain training records, reports, certifications, and learning documentation.
• Recommend process improvements and innovative learning solutions to support business growth.

Skills

Presentation

Communication

Coaching

Interpersonal skills

Organizational skills

Project management

Instructional design

Adult learning principles

LMS familiarity

Travel readiness

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Learning Management System (LMS)

Job description

The Bistro Group is seeking a Training Manager to develop, implement, and oversee learning programs that enhance employee performance and support operational excellence across its restaurant brands. This role ensures training aligns with standards, objectives, and service excellence while fostering a culture of continuous learning.

You will lead instructional design, delivery across classroom, virtual, and on-the-job sessions, supervise trainers, and drive leadership development, while ensuring