Hospitality Customer Service Email and Chat Support

deployedstaff; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Leaves entitlement

HMO

Life insurance

Job summary

Deployed is seeking a chat and email support customer service coordinator to join our hospitality team in the Australian venue network. The role requires handling inquiries, managing reservations, and engaging guests with a consistent brand voice across emails and social channels.

You will coordinate with operations and venue teams, adapt to a rotating roster, and deliver exceptional service while maintaining accuracy and a warm, proactive approach to every guest interaction.

Qualifications

• At least 12 months experience in a customer service role, reservations or concierge role will be a distinct advantage.
• Proven sales and administration skills
• Strong organizational and time management abilities.
• Comfortable using digital communication tools and booking systems.
• A collaborative attitude and the flexibility to adapt in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
• Proficient in Outlook, with experience using reservations software being an advantage.

Responsibilities

• Responding to a large volume of email inquiries and resolving customer service questions
• Monitor and respond to social media messages and comments with a consistent brand voice
• Reply and manage Google Reviews
• Manage reservations and liaise with operations, kitchen and venue management teams via Microsoft Teams to ensure seamless customer experience
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing customer experience
• Manage bookings for functions and events, ensuring accurate and timely scheduling

Skills

Customer service

Sales

Communication

Time management

Multitasking

Teamwork

Tools

Outlook

Reservations software

Microsoft Teams

Booking systems

Job description

Responsibilities

The Role: We have an exciting opportunity for a chat and email support customer service coordinator to the ever-changing world of hospitality. Work across a portfolio of some of Australia's most iconic venues. We operate 7 days a week, 364 days a year so it is essential you have the flexibility to work a rotating roster including weekdays & weekends. Your hours will be between 8am and 7pm Australian Western Standard Time.

You will be responsible for:

• Responding to a large volume of email inquiries and resolving customer service questions
• Monitor and respond to social media messages and comments with a consistent brand voice
• Reply and manage Google Reviews
• Manage reservations and liaise with operations, kitchen and venue management teams via Microsoft Teams to ensure seamless customer experience
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing customer experience
• Manage bookings for functions and events, ensuring accurate and timely scheduling

Requirements

What we expect from you:

• At least 12 months experience in a customer service role, reservations or concierge role will be a distinct advantage.
• Proven sales and administration skills
• Strong organizational and time management abilities.
• Comfortable using digital communication tools and booking systems.
• A collaborative attitude and the flexibility to adapt in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
• Proficient in Outlook, with experience using reservations software being an advantage.

Work Arrangement

Work Setup: On-site

Work Hours: Rotating roster between 8am to 9pm PHT, should complete nine (9) hours work

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed! At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.