Hospital Operations Services - Supervisor

AIA; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

MediCard Phils., Inc. is seeking assertive, dynamic, and energetic individuals to supervise all HSC and Referral Desk staff and uphold personalized medical services for members.

The role focuses on overseeing staff performance, ensuring top-quality healthcare delivery, and timely reporting to leadership. Candidate responsibilities include guiding clinic teams, managing expenses, maintaining equipment, and handling staff concerns promptly.

Responsibilities

• Supervises and monitors HSC and RD staff.
• Ensures quality medical healthcare services are rendered to all members.
• Monitors and collates reports from all HSC and RD and submits to the immediate superior on time.
• Handles and decides on concerns raised by Clinic and RD staff, resolves promptly and takes appropriate action.
• Guides, coaches and motivates all clinic and referral desk staff.
• Monitors and evaluates clinic expenses and liquidation.
• Ensures clinic equipment are functioning properly and calibrated regularly.
• Ensures clinic facilities are well maintained; repairs are referred to the Senior Supervisor and Manager.
• Monitors and reports steerage.
• Performs other tasks as assigned from time to time.

Job description

Company Overview

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The role is responsible for supervising all HSC and Referral Desk Staff and uphold that personalized medical services were given to all members.

Duties & Responsibilities

• Supervises and monitors HSC and RD staff
• Ensures quality medical healthcare services are render to all members.
• Monitor and collate reports from all HSC and RD and submit to immediate superior on time,
• Handles and decide on concerns raised by Clinic and RD staff, resolves immediately and take appropriate action.
• Guide, coaches and motivates all clinic and referral desk staff.
• Monitor and evaluate clinic expenses and liquidation.
• Ensure that clinic equipment are functioning properly and calibrated on a regular basis.
• Ensure that clinic facility are well maintain. Facility that need repair are immediately endorsed to Senior Supervisor and Manager.
• Monitor and report steerage.
• Perform other tasks that may be assigned from time to time.

Diversity & Inclusion Statement

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.