TeleMedicine Admin Associate

AIA Shared Services; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

MediCard Phils., Inc. is seeking a proactive Telemedicine Patient Support professional to assist patients and doctors with teleconsultation needs in a fast-paced health services environment.

The role involves addressing inquiries, coordinating schedules, issuing LOAs, and troubleshooting basic telemedicine issues to ensure smooth remote consultations across our network of clinics and doctors nationwide.

Qualifications

• Provide assistance to patients regarding telemedicine-related inquiries and concerns.
• Coordinate scheduling and communication between patients and doctors.
• Issue Letters of Authorization (LOA) to patients as required.
• Troubleshoot basic telemedicine platform and connectivity issues.

Responsibilities

• Provides assistance to patients regarding telemedicine-related inquiries and concerns.
• Contacts patients via email or phone to address scheduling matters.
• Issues Letters of Authorization (LOA) to patients as required.
• Troubleshoots and resolves basic telemedicine platform and connectivity issues.
• Coordinates consultation schedules and facilitates communication between patients and doctors.
• Manages and organizes daily consultation schedules for assigned physicians to ensure timely and efficient operations.
• Prepares and consolidates consultation summary data for daily or periodic accomplishment reports.
• Serves as a liaison between doctors and MediCard to support smooth coordination and information flow.
• Performs other administrative and operational tasks as assigned from time to time.

Skills

Telemedicine support

Customer service

Scheduling

Documentation

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: Provide Assistance to patients and doctors for Teleconsultation needs.

Telemedicine Patient Support

• Provides assistance to patients regarding telemedicine-related inquiries and concerns.
• Contacts patients via email or phone to address scheduling matters.
• Issues Letters of Authorization (LOA) to patients as required.
• Troubleshoots and resolves basic telemedicine platform and connectivity issues.

Consultation Coordination

• Coordinates consultation schedules and facilitates communication between patients and doctors.
• Manages and organizes daily consultation schedules for assigned physicians to ensure timely and efficient operations.

Reporting and Documentation

• Prepares and consolidates consultation summary data for daily or periodic accomplishment reports.

Stakeholder Communication

• Serves as a liaison between doctors and MediCard to support smooth coordination and information flow.

Additional Duties

• Performs other administrative and operational tasks as assigned from time to time.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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