Homeschool Support & Student Success Advisor

AnchorEd; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

SSS/PhilHealth/Pag-IBIG

Laptop on onboarding

HMO coverage

Educational support

Paid time off

Tuition scholarship for children

Job summary

AnchorEd is seeking a dedicated Support Advisor to ensure a positive homeschooling experience for assigned families and students. You will provide timely parent and student support, maintain enrollment and academic records, and facilitate trainings and engagement activities.

As part of the team, you will respond to tickets and communications within SLA, conduct consultations, and assist with monthly events and end-of-year grade verifications, contributing to ongoing program improvements and a

Responsibilities

• Provide timely parent and student support
• Maintain accurate enrollment and academic records
• Facilitate parent trainings and student engagement activities
• Collaborate with team to address concerns and improve processes
• Respond to tickets, emails, and calls within 24 hours (SLA)
• Engage families through consultations twice weekly
• Act as BGC Hub Advisor once a month
• Verify accuracy of grades and academic records before end-of-year communications
• Support program lead to optimize processes for efficiency

Job description

AnchorEd is seeking a dedicated Support Advisor to ensure a positive homeschooling experience for assigned families and students. You will provide timely parent and student support, maintain enrollment and academic records, and facilitate trainings and engagement activities.

As part of the team, you will respond to tickets and communications within SLA, conduct consultations, and assist with monthly events and end-of-year grade verifications, contributing to ongoing program improvements and a