Home Loan Processor | Day Shift | Onsite – BGC

GBSS; Taguig; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Health coverage for you and a depedent

Paid leave benefits

Work-life balance support

Client-initiated benefits

Job summary

GBSS is seeking a Settlement Support Officer to help move loan applications from submission to settlement. You will manage documents, review loan conditions for AML compliance, and keep data accurate in the system.

You will collaborate with brokers and the credit team to maintain a smooth process. The role requires attention to detail, knowledge of car or mortgage lending, and strong communication skills to support multiple departments and clients.

Qualifications

• Experience in the financial industry with hands-on knowledge of car and/or mortgage lending processes.
• Strong attention to detail when reviewing financial documents such as pay slips and statements.
• Clear and confident written and verbal communication skills.

Responsibilities

• Conduct AML checks and review loan conditions for compliance.
• Update and maintain accurate loan application data in the system.
• Communicate with brokers and credit team to keep processes moving.

Skills

Financial industry experience

Lending processes

Attention to detail

Communication skills

Tools

Loan processing software

Job description

Official role title: Settlement Support Officer

About the Role

As our Settlement Support Officer, you’ll help keep loan applications moving smoothly from submission to settlement. You’ll work closely with brokers and the credit team, manage application documents, and ensure every file is accurate, complete, and ready for the next step.

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Be Doing

As a Settlement Support Officer, you’ll play a key role in keeping our lending process smooth and efficient. Your day-to-day will include:

• Conducting AML checks and reviewing loan conditions to ensure compliance
• Updating and maintaining accurate loan application data in the system
• Communicating with brokers and the credit team to keep processes moving
• Managing pipelines and distributing communications to the right departments
• Issuing loan contracts, settlement instructions, and providing guidance on loan statuses

About You

• Solid experience in the financial industry with hands-on knowledge of car and/or mortgage lending processes
• Strong secured loans experience (home, car, asset finance), including end-to-end loan processing
• Exceptional attention to detail and the ability to thoroughly review financial documents such as pay slips, loan statements, and bank statements
• Clear and confident communication skills, both written and verbal

Best to Have:

• Ability to juggle multiple tasks, prioritize effectively, and thrive in a collaborative team environment

Why Join Us?

• Health coverage for you and one dependent
• Paid leave benefits for your well-deserved time off
• A work environment that supports work-life balance
• Specific client-initiated benefits