Loan Document Reviewer | Day Shift | Onsite

GBSS; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health coverage for you and one depd

Paid leave benefits

Work-life balance

Client-initiated benefits

Job summary

GBSS is seeking a Credit Support Officer to help keep car loan applications on track from review to settlement. You will review pay slips and bank statements, perform AML checks, and coordinate with brokers and the credit team to ensure timely processing.

The role emphasizes accuracy, clear communication, and diligent record-keeping. Join GBSS to contribute to a collaborative, supportive environment that values your voice and hustle, with benefits aligned to a work-life balance and

Qualifications

• Experience in customer service, back-office operations, document review or a similar role.
• Strong attention to detail when reviewing and validating information and supporting documents.
• Excellent written and verbal communication with ability to coordinate with different stakeholders.
• Strong data entry skills and computer proficiency.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines.

Responsibilities

• Review loan applications and supporting documents to check accuracy and completeness.
• Conduct AML checks and ensure loan conditions and requirements are satisfied.
• Update application details in the system and maintain accurate records.
• Coordinate with brokers and the credit team regarding requirements, status, and documents.
• Manage application communications and direct enquiries to appropriate teams.
• Prepare and issue loan contracts and settlement instructions.

Skills

Customer service

Back-office operations

Document review

Verification

Stakeholder coordination

Job description

Official Role Title: Credit Support Officer

About the Role

As our Credit Support Officer, you'll play an important role in keeping car loan applications on track, from application review through to settlement. You'll review supporting documents, check application requirements, coordinate with brokers and the credit team, and help ensure each application moves through the process accurately and efficiently.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen! Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

As a Credit Support Officer, your responsibilities will include:

• Reviewing loan applications and supporting documents, including pay slips, loan statements, and bank statements, to check accuracy and completeness
• Conducting AML checks and ensuring loan conditions and requirements are satisfied
• Updating application details in the system and maintaining accurate records
• Coordinating with brokers and the credit team regarding application requirements, loan status, and outstanding documents
• Managing application communications and directing enquiries to the appropriate teams
• Preparing and issuing loan contracts and settlement instructions

About You

Required:

• Experience in customer service, back-office operations, document review, verification, or a similar role
• Strong attention to detail, particularly when reviewing and validating information and supporting documents
• Excellent written and verbal communication skills, with the confidence to coordinate with different stakeholders
• Strong data entry skills and computer proficiency
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines

Desirable:

• Background in banking, financial services, lending, or consumer/asset finance
• Familiarity with reviewing payslips, loan statements, and bank statements
• Knowledge of AML checks, credit policies, or loan application requirements

Why Join Us?

• Health coverage for you and one dependent
• Paid leave benefits for your well-deserved time off
• A work environment that supports work-life balance
• Specific client-initiated benefits