Home Care Admin Support Officer

Jobs360; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Free coffee

Free parking

Job summary

Shore360 in the Philippines seeks a motivated Home Care Admin Support Officer to join the Homewell HCP team. You will help coordinate administrative tasks and support service delivery, ensuring timely client experiences and smooth operations.

Day-to-day duties include setting up supplier and contractor service agreements, scheduling allied health visits, managing orders, and documenting in CRM and SharePoint.

Qualifications

• Clinical or Allied Health background preferred, with relevant registrations.
• Experience in service coordination or scheduling roles.
• Strong stakeholder relationship experience and problem-solving ability.
• High attention to detail and accuracy in documentation.
• Excellent written and verbal communication across stakeholders.
• Proficient IT skills with Outlook, Teams, SharePoint and CRM systems.

Responsibilities

• Set up Supplier and Contractor Service Agreements with contracts team.
• Schedule Allied Health Services, manage referrals and confirmations.
• Schedule External Contractors for ad hoc jobs and track visits.
• Request quotes from suppliers and follow up orders for aids/equipment.
• Manage ongoing orders and enter details into contractor portals.
• Document client information in CRM and SharePoint; case noting.

Skills

Service coordination

Scheduling

Stakeholder management

Attention to detail

Communication skills

Education

Registered Nurse

Physiotherapist

Tools

Outlook

Teams

SharePoint

CRM systems

Job description

About the job Home Care Admin Support Officer

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Company Profile

We are trusted Community Support and Care providers, dedicated to assisting older Australians and people living with disabilities. Our goal is to provide personalized care solutions that help our clients achieve their aspirations for independence, dignity, and control. We take pride in serving the communities we work in and are committed to delivering exceptional care to those who need it most.

We set a high standard of behavior for our employees. We have a zero-tolerance policy for bullying and harassment. We expect all employees to respect others and uphold our values and code of conduct in all interactions with clients, colleagues, visitors, and stakeholders. Our employees must be flexible, enthusiastic, and dedicated to providing top-quality care and support.

Safety is a top priority, and all employees must understand and follow our Workplace Health & Safety policies and procedures, participate in safety training and risk assessments, and promptly report any safety incidents or near misses. Employees are required to comply with internal policies and procedures which may be amended from time to time.

About the Role:

In partnership with the Homewell HCP team, the HCP Support Officer will complement our service delivery model by supporting administrative and coordination tasks that will serve to enhance our service delivery timelines and contribute to a positive client experience. With your daily work, you will be directly contributing to client retention and the growth of the organization.

Key Tasks for the Core Responsibility

• Setting up Supplier and Contractor Service Agreements in collaboration with the General Homecare Contracts Management team
• Scheduling Allied Health Services for clients – sending referrals, confirming scheduled visits with contractors and clients, rescheduling and managing late visits or cancellations, documentation, and reports
• Scheduling External Contractors – services related to one-off jobs; cleaning, gardening, and other ad hoc jobs that are approved by the Care Partner
• Soliciting Quotes – related to allied health recommendations or contractors, contacting equipment suppliers, and following up on orders for aids, equipment, and service schedules
• Ongoing or recurring Orders – managing a calendar of ongoing schedules of orders for clients (e.g. for incontinence aids) and placing orders as needed via contractors’ portals
• Entering details into a new client’s Help Plan from statutory reports and discharge summaries
• Case noting and documentation of communication, emails, reports, and forms in CRM and SharePoint.

Key Performance Indicators (KPIs):

Client and contractor/supplier feedback on performance

Timely delivery of services and support as per set targets

• Coordination and collaboration of tasks with Care Partners with a particular focus on alleviating their daily workloads so that they can concentrate on quality client interactions
• Regular and documented reporting of service delivery successes or shortcomings by service providers to the Contracts Management team
• Precise and timely documentation of reports and quotes/receipts so that a detailed record is maintained of the service delivery history for each client
• High level of accuracy in case noting details related to the above tasks for each client

Qualifications:

• Clinical or Allied Health background preferred (Registered Nurse, Physio)

Experience working in service coordination or scheduling

• Experience working with a range of stakeholders (both internal, client and supplier relationships)
• Demonstrated ability to follow processes, problem solve, and think critically
• High attention to detail and accuracy in reviewing and managing documentation
• Excellent written and verbal communication and the ability to communicate with a range of stakeholders

High IT proficiency, with Outlook, Teams, SharePoint, and CRMsystems

Superior prioritization and triaging skills in a fast-paced environment

• Experience working in a multidisciplinary team environment, collaborating to achieve shared goals.

Capable of resolving issues professionally and efficiently

• Upholds integrity and confidentiality in handling sensitive personal and business information
• Look for opportunities to improve processes that enhance the client experience

Free barista-style coffee

Free parking and jeepney services

Highly engaged team

Unlimited potential for growth

Fun and family-oriented working environment

Work Set Up:

On-Site

Work Schedule: Monday to Friday, 7:00 am to 4:00 pm