Accounting Client Services Administrator (Onsite, Dayshift)
JOBS360
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Benefits offered by this job
Job summary
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. This role focuses on routine admin tasks, client records, and workflow management to support the onshore team.
You’ll work with Xero, XPM, XPH, FYI, NowInfinity and other platforms, helping maintain compliance and timely delivery of documentation. A strong eye for detail and reliable, proactive work ethos are essential.
Qualifications
- Experience in administration, preferably in accounting, bookkeeping, or professional services.
- Strong attention to detail and excellent organisational skills.
- Ability to manage multiple administrative tasks and meet deadlines.
- Ability to work independently, manage priorities, and complete tasks with minimal supervision.
- Comfortable with digital documents, CRMs, and cloud-based platforms.
- Good written and verbal communication skills.
- Willingness to learn new systems and processes.
- Able to work with an Australian-based team and Australian business processes.
Responsibilities
- Assist with the preparation of SFS packages and trust authority documentation.
- Support client onboarding and offboarding tasks.
- Maintain and update accurate client details in the CRM.
- Process MyGov mail and complete online signed document filing.
- Manage and monitor inboxes and assist with general administrative tasks.
- Support the onshore team and ensure tasks are completed accurately and on time.
Skills
Tools
Job description
About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Assist with the preparation of SFS packages and trust authority documentation
Support client onboarding and offboarding tasks
Maintain and update accurate client details in the CRM
Process MyGov mail
Complete online signed document filing
Manage and monitor inboxes
Assist with general administrative and documentation tasks as required
Assist with administrative tasks as directed by the onshore team
Ensure delegated tasks are completed accurately and within required timelines
Maintain organised records and documentation
Provide reliable day-to-day administrative support to help the onshore team manage workload and priorities
Experience with any of the following systems is highly advantageous:
Xero – accounting, bookkeeping, BAS, payroll, bank feeds, and client files
Xero Practice Manager (XPM) – job management, workflow, WIP, billing, and staff jobs
Xero Practice Hub (XPH) – client/practice communication and document management
FYI – document management and workflow
NowInfinity – company, trust, SMSF, and legal documentation
Practice Ignition – proposals, engagement letters, and client fee agreements
Monday – job management
BGL – SMSF administration and compliance
ASIC Portal – company registrations and ASIC-related work
Content Snare – collecting onboarding/client documents and information
FeeSynergy – fees, billing, and client onboarding/payment processes
Zoom – team meetings, training, and client meetings
Previous experience in administration, preferably within an accounting, bookkeeping, or professional services environment
Strong attention to detail and excellent organisational skills
Ability to manage multiple administrative tasks and meet deadlines
Ability to work independently, manage priorities, and complete tasks with minimal supervision
Comfortable working with digital documents, CRMs, and cloud-based platforms
Good written and verbal communication skills
Able to follow established processes and instructions
Reliable, proactive, and adaptable
Willingness to learn new systems and processes
Comfortable working with an Australian-based team and Australian business processes
This is a support-focused administrative role. You'll work under the direction of the onshore team and will not have primary ownership of client, compliance, or finance tasks.
The role does not require independently handling direct client queries or sensitive escalations. Instead, your focus will be on ensuring that administrative tasks, documentation, client records, and workflows are completed accurately and on time.
Day 1 HMO Coverage
Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
Unlimited Barista Coffee all shift long
Free Parking & Shuttle
Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
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