Home-Based Junior Account Manager

DCX PH Inc.; Metro Manila; Hybrid; PHP 558,000 - 614,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage upon regularization

PTO credits and leave incentives

Job summary

DCX PH Inc. in the Philippines is seeking a Home-Based Junior Account Manager to lead day-to-day on a high-volume inventory management account for 20+ brands, overseeing stock levels, shipments, and timelines while serving as the primary client contact.

You will collaborate with internal teams, identify gaps early, propose solutions, and help keep projects on track across time zones in a remote setup with a US client base.

Qualifications

• Bachelor's degree in related field preferred.
• 3–5 years in account management or operations.
• Fluent English in writing and speaking.
• Overnight/US hours work allowed.

Responsibilities

• Oversee inventory and fulfillment across 20+ brands and trigger replenishment.
• Track event timelines and coordinate material flow.
• Serve as primary client-facing contact and anticipate needs.
• Escalate issues and contribute to reporting and process improvements.

Skills

Org & Time Mgmt

Attention to Detail

Communication Skills

Problem Solving

Inventory Management

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

NetSuite

Salesforce

3PL Systems

Asana

Monday.com

ClickUp

Smartsheet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring We are looking for a Home-Based Junior Account Manager to join a growing U.S.-based marketing services company. In this role, you will serve as the day-to-day lead on a high-volume inventory management account supporting more than 20 retail consumer goods brands. You will oversee stock levels, coordinate inbound and outbound shipments, manage layered event timelines, and act as the primary client-facing contact. This role is ideal for someone who doesn't just execute tasks but anticipates what's coming, identifies gaps before they become problems, and proactively brings solutions to the table.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management – Effectively manages multiple brands, shipments, and event timelines while meeting strict deadlines.
• Attention to Detail – Maintains a high level of accuracy in inventory records, shipment tracking, and account documentation.
• Communication Skills – Communicates clearly and professionally with clients and internal teams across email, calls, and status updates.
• Problem Solving & Analysis – Identifies stock discrepancies and operational gaps early and resolves issues efficiently with recommended next steps.
• Account & Inventory Management Knowledge – Strong understanding of account management, inventory control, and fulfillment/logistics processes.

WHAT YOU WILL DO

• Inventory & Fulfillment Oversight – Monitoring stock levels across 20+ brands and flagging reorder thresholds, Initiating replenishment before shortfalls occur, Coordinating inbound and outbound material flow to ensure accurate and timely shipments, Maintaining an up-to-date, reliable picture of inventory status for the client and internal team.
• Events & Timeline Management – Tracking event-related timelines from kickoff through material delivery, Managing multiple concurrent workstreams and organizing information shared over weeks of communication, Ensuring materials are dispatched to the correct location on schedule.
• Client Relationship & Account Stewardship – Serving as the primary client-facing contact through consistent, proactive communication, Anticipating client needs and bringing proposed solutions internally before the client has to ask, Representing the full account in internal discussions, connecting brands, timelines, and logistics streams.
• Internal Collaboration, Escalations & Reporting – Acting as the first line of problem escalation and resolution for the account, Escalating critical issues with context and recommended next steps, Mentoring and training team members on account processes, Contributing to account health reporting, documentation, and process improvements.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Business Administration, Supply Chain/Logistics Management, Marketing, Communications, or a related field preferred.
• Experience: 3-5 years of experience in account management, client services, or operations, ideally in logistics, fulfillment, inventory management, or a related field.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Project management or inventory management experience is required. Promotional products experience is not required.
• Proficient in Google Workspace (Google Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook).
• Experience with NetSuite, Salesforce, or 3PL (third-party logistics) systems is a major advantage.
• Proficiency in project management or inventory tracking tools (e.g., Asana, Monday.com, ClickUp, Smartsheet) is a strong plus.
• Demonstrated ability to manage complex, multi-threaded accounts with numerous moving parts.
• Comfortable managing ambiguity and building structure where none exists.

WHAT WE OFFER

• Salary Range: PHP 50,000 - 55,000
• Industry: Marketing Services
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.