Home-Based DCX People Relations Specialist

Delegate CX; Metro Manila; A distancia; PHP 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Industry-leading salary packages

Permanent work-from-home setup

Government-mandated benefits employer

Descripción de la vacante

DCX is seeking a Labor Relations Specialist to manage disciplinary processes, advise leadership on appropriate measures, and handle AWOL scenarios with a focus on compliance and fairness. The role supports rank-and-file employees and requires strong English communication and HR experience.

The position is full-time with remote work from the Philippines, offering benefits and a path for professional growth within a dynamic HR team.

Formación

• 3+ years of professional experience in Human Resources.
• 1-3 years of professional experience in Labor Relations.
• Highly proficient in English (spoken and written).
• Degree in Communication, Human Resources, or Psychology.

Responsabilidades

• Manages and oversees the disciplinary process, including investigations and documentation.
• Advises leaders on disciplinary measures based on severity and laws.
• Monitors AWOL cases and initiates appropriate actions.
• Communicates with employees and supervisors to gather information and determine actions.
• Maintains accurate records of AWOL incidents, actions, and outcomes.
• Manages dismissals of displaced employees for just causes.
• Collaborates with managers to develop performance improvement plans.
• Serves as a point of contact for labor relations concerns and grievances for Rank-and-File employees.

Conocimientos

Excellent communication

Highly organized

Team player

Multitasking

English proficiency

Educación

Bachelor's degree in Communication, HR, or Psychology

Herramientas

Microsoft 365

Asana

Microsoft Office

Web portals

Descripción del empleo

About the role

The DCX People Relations Specialist (Labor Relations) will work as a full-time internal employee at DCX. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by your designated internal team. The daily tasks will vary so it will be necessary to be very flexible in this position.

Key responsibilities

• Manages and oversees the entire disciplinary process, particularly in termination cases, including investigations, documentation, and communication with employees and relevant stakeholders
• Ensure consistency and fairness in applying disciplinary policies and procedures
• Advises leaders on appropriate disciplinary measures based on the severity of the violation and applicable laws or regulations
• Monitors and addresses instances of unauthorized absence without leave (AWOL) by employees
• Initiates appropriate actions to resolve AWOL cases in accordance with company policies and legal requirements
• Communicates with employees and their supervisors to gather information and determine the appropriate course of action
• Maintains accurate records of AWOL incidents, actions taken, and outcomes
• Manages the process of dismissing displaced employees due to authorized and just causes
• Collaborates with managers and supervisors to develop and implement performance improvement plans (PIPs) for underperforming employees
• Serves as a point of contact for employees with labor relations concerns and grievances for Rank-and-File employees

About you

• Highly proficient in both spoken and written English, able to convey information clearly and professionally
• Genuine commitment to Human Resources, with particular interest in Labor Relations
• Highly organized and accurate with information, able to multitask effectively across competing priorities
• Proven track record of completing tasks on strict deadlines while following guidance and direction
• A team player who stays flexible within the HR function and thrives in a dynamic, changing role
• Comfortable working with Microsoft 365, Asana, Microsoft Office productivity software, web portals, and communication applications
• A degree in Communication, Human Resources, or Psychology
• 3+ years of professional experience in Human Resources
• 1-3 years of professional experience in Labor Relations

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

About us

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.