Home-Based AR Credit & Collections

DCX PH Inc.; Metro Manila; Hybrid; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

Internet stipend upon regularization

HMO Coverage upon regularization

PTO credits and leaves

Career skills training

Job summary

DCX PH Inc. invites applications for a Home-Based AR Credit & Collections specialist.

You will manage assigned customer accounts from credit approval through payment, including collections calls, processing payments, account adjustments, and reconciliations to keep receivables healthy. The role requires 1–3 years AR/GA experience (3–5 years collections preferred), strong English communication, and ability to work overnight or US hours from the Philippines.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 1-3 years of Accounts Receivable and/or General Accounting experience, or 3-5 years of credit and collections experience with strong negotiation skills with commercial accounts is highly preferred.
• Strong verbal, written, and English communication skills.

Responsibilities

• Account Monitoring & Maintenance: monitoring and maintaining assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Assisting in the processing and setup of new account applications, pulling credit reports, and sending trade references.
• Collections & Credit Control: making outbound collection calls in a professional manner while keeping and improving customer relations.
• Releasing orders from credit hold, following company policy and procedures.
• Handling orders requiring pre-payment.
• Payments, Deposits & Reporting: processing credit card payments for customers' accounts, entering daily deposits and reconciliation, assisting with daily invoicing and month-end reports.
• Team Support: cross-training in the different functions within the department.

Skills

Organizational & Time Management

Attention to Detail

Communication Skills

Problem Solving & Analysis

Accounting Knowledge

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

MS Office

Excel

Databases

Accounting software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

We are looking for a Home-Based AR Credit & Collections to join a well-established U.S.-based supplier in the promotional products industry. In this role, you will manage assigned customer accounts from credit approval through payment, handling collections calls, payment processing, account adjustments, reconciliations, and credit hold releases. You will play a key role in keeping receivables healthy and cash flowing, while maintaining strong, professional relationships with commercial customers.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management - Effectively manages multiple tasks while meeting strict deadlines.
• Attention to Detail - Maintains a high level of accuracy in all financial records and reports.
• Communication Skills - Communicates clearly and professionally with clients and internal teams.
• Problem Solving & Analysis - Identifies discrepancies and resolves financial issues efficiently.
• Accounting Knowledge - Strong understanding of accounting principles, regulations, and procedures.

WHAT YOU WILL DO

• Account Monitoring & Maintenance Monitoring and maintaining assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Assisting in the processing and setup of new account applications, pulling credit reports, and sending trade references.
• Collections & Credit Control Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Releasing orders from credit hold, following company policy and procedures.
• Handling orders requiring pre-payment.
• Payments, Deposits & Reporting Processing credit card payments for customers' accounts, entering daily deposits and reconciliation, assisting with daily invoicing and month-end reports.
• Team Support Cross-training in the different functions within the department.
• Other duties as assigned and ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience: 1-3 years of Accounts Receivable and/or General Accounting experience, or equivalent; 3-5 years of credit and collections experience with strong negotiation skills with commercial accounts is highly preferred.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in Microsoft Office, especially Word and Excel; proficient with databases and accounting software.
• Promotional products industry experience is an asset but not required.
• High level of attention to detail and accuracy.
• Customer-focused attitude with the ability to listen to customer needs.
• Creative, self-disciplined, and able to identify and complete critical tasks independently with a sense of urgency.
• Strong follow-up skills.
• Excellent verbal and written communication skills with a strong customer service focus.
• Able to work independently or as part of a team.

WHAT WE OFFER

• Salary Range: PHP 35,000 - 40,000
• Industry: Promotional Products (Supplier – Drinkware & Can Coolers)
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you.

As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.