HelpDesk Support (IBAS / PowerBuilder)

Seven Seven Global Services, Inc.; Pasig; On-site; PHP 550,000 - 750,000; Full time

Job summary

Seven Seven Global Services, Inc. is seeking a mid-level Application Support professional to provide L2 support for IBAS/PowerBuilder in an enterprise setting. You will troubleshoot production issues, coordinate with L3/vendor teams, and assist with releases, testing, and hypercare activities.

The role requires 3–5 years in IT support, a related degree, and strong SQL/log/troubleshooting skills. This is a full onsite position in Pasig with daytime shifts.

Qualifications

• Hands-on experience supporting IBAS / PowerBuilder applications is REQUIRED.
• 3–5 years of experience in application support, technical support, or a similar IT role
• Bachelor's degree in Information Technology, Computer Science, or a related field

Responsibilities

• Handle L2 application incidents and service requests escalated from L1 Helpdesk/NOC
• Troubleshoot and resolve issues involving IBAS / PowerBuilder applications, including user transactions, batch jobs, application errors, and system behavior
• Reproduce issues, assess impact, determine severity, and perform approved troubleshooting activities
• Perform basic SQL/data validation, log checking, job status verification, and dependency checks to support incident investigation
• Maintain clear and complete ticket documentation, including troubleshooting steps, findings, screenshots, timestamps, and next actions
• Perform approved configuration changes and minor application enhancements within established procedures and change controls
• Prepare technical evidence and coordinate L3/vendor escalation when issues require further investigation
• Validate vendor fixes and application changes in UAT/pre-production environments when required
• Support SIT/UAT, smoke testing, releases, cutover, and hypercare activities
• Maintain and improve runbooks, knowledge articles, known-error records, and troubleshooting procedures

Skills

IBAS / PowerBuilder

L2 Application Support

SQL

Incident Management

Production Support

Vendor/L3 Escalation

UAT/SIT

Application Deployment

Troubleshooting

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

• Work Location: Pasig City

• Work Schedule: Regular Day Shift

• Work Setup: Full Onsite

• Engagement Type: Must be open to both Full-Time and Service Consulting

• Client Interview: Onsite

• Target Start Date: ASAP / October 2026

Key Skills

IBAS / PowerBuilder | L2 Application Support | SQL | Incident Management | Production Support | Vendor/L3 Escalation | UAT/SIT | Application Deployment | Troubleshooting

About the role

This is a Mid-Level Application Support role providing L2 application support for IBAS / PowerBuilder applications in an enterprise environment. You will troubleshoot production issues, coordinate with L3/vendor teams, and assist with application releases, testing, and hypercare activities.

Key responsibilities

• Handle L2 application incidents and service requests escalated from L1 Helpdesk/NOC

• Troubleshoot and resolve issues involving IBAS / PowerBuilder applications, including user transactions, batch jobs, application errors, and system behavior

• Reproduce issues, assess impact, determine severity, and perform approved troubleshooting activities

• Perform basic SQL/data validation, log checking, job status verification, and dependency checks to support incident investigation

• Maintain clear and complete ticket documentation, including troubleshooting steps, findings, screenshots, timestamps, and next actions

• Perform approved configuration changes and minor application enhancements within established procedures and change controls

• Prepare technical evidence and coordinate L3/vendor escalation when issues require further investigation

• Validate vendor fixes and application changes in UAT/pre-production environments when required

• Support SIT/UAT, smoke testing, releases, cutover, and hypercare activities

• Maintain and improve runbooks, knowledge articles, known-error records, and troubleshooting procedures

About you

• Bachelor's degree in Information Technology, Computer Science, or a related field

• 3–5 years of experience in application support, technical support, or a similar IT role

• Hands-on experience supporting IBAS / PowerBuilder applications is REQUIRED

• Strong experience in L2 application support and production incident troubleshooting

• Knowledge of SQL/database queries for data validation and troubleshooting

• Experience working with application logs, batch jobs, and technical troubleshooting procedures

• Experience coordinating with L3 support teams and software vendors

• Exposure to SIT/UAT, application deployment, cutover, or hypercare activities

• Strong analytical, troubleshooting, documentation, and communication skills