Helpdesk Officer

Philippine Clearing House Corporation; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Philippine Clearing House Corporation is hiring a Service Desk Associate to be the primary contact for inquiries via Service Desk, email, and phone. You will guide users through operational procedures, generate reports, and handle documentation requests with professional service.

Responsibilities include maintaining records, processing official correspondence, and coordinating with internal and external teams to resolve requests while ensuring service standards and regulatory compliance.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Proficient in Windows and MS Office applications.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Ability to quickly learn operational processes, systems, policies and procedures.
• Experience in Help Desk, Customer Service, Technical Support, Administrative Support or related functions is an advantage.

Responsibilities

• Serve as the primary point of contact for inquiries, requests, and concerns received through the Service Desk platform, email, and telephone.
• Provide timely and professional assistance regarding operational procedures, reports, documentation requests, and service-related concerns.
• Maintain and manage operational records, documents, and files to ensure accurate archiving and retrieval.
• Prepare and process official correspondence, reports, memoranda, and other operational documents.
• Support the administration and maintenance of participant information, including BRSTN registrations and updates.
• Coordinate with internal units and external stakeholders to resolve inquiries and service requests.
• Monitor and track requests to ensure concerns are addressed within service standards.
• Assist in ensuring compliance with operational policies, regulatory requirements, and documentation standards.
• Represent the organization in official proceedings, meetings, or court hearings when required.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Organizational skills

Multitasking

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Bachelor's degree in Office Administration

Tools

Microsoft Windows

Microsoft Office

Job description

About the role

Serve as the primary point of contact for inquiries, requests, and concerns received through the Service Desk platform, email, and telephone. Provide timely and professional assistance regarding operational procedures, reports, documentation requests, and service-related concerns.

Key responsibilities

• Serve as the primary point of contact for inquiries, requests, and concerns received through the Service Desk platform, email, and telephone

• Provide timely and professional assistance regarding operational procedures, reports, documentation requests, and service-related concerns

• Maintain and manage operational records, documents, and files to ensure accurate archiving and retrieval

• Prepare and process official correspondence, reports, memoranda, and other operational documents

• Support the administration and maintenance of participant information, including Branch Routing Symbol Transit Number (BRSTN) registrations and updates

• Coordinate with internal units and external stakeholders to facilitate the resolution of inquiries and service requests

• Monitor and track requests to ensure concerns are properly addressed within established service standards

• Assist in ensuring compliance with operational policies, regulatory requirements, and documentation standards

• Represent the organization in official proceedings, meetings, or court hearings when required

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Office Administration, or a related field

• Proficient in Microsoft Windows and Microsoft Office Applications (Word, Excel, PowerPoint, and Access)

• Strong verbal and written communication skills

• Excellent customer service and interpersonal skills

• Strong analytical, problem-solving, and organizational abilities

• Detail-oriented, professional, and capable of managing multiple priorities in a fast-paced environment

• Ability to quickly learn operational processes, systems, policies, and procedures

• Experience in Help Desk, Customer Service, Technical Support, Administrative Support, or related functions is an advantage

Why Join Us?

Be part of an organization that supports the country's payment, clearing, and settlement ecosystem.

Gain exposure to mission-critical technology infrastructure and enterprise systems.

Work alongside experienced professionals in IT operations, cybersecurity, and digital transformation.

Participate in technology modernization and continuous improvement initiatives.

Enjoy a collaborative environment that supports learning, professional development, and career growth.