Helpdesk Executive - Account Payable

Aumtrend Ph Inc; Angeles; On-site; PHP 469,000 - 781,000; Full time

Job summary

Aumtrend Ph Inc in the Philippines is seeking a Helpdesk Executive – Accounts Payable to manage vendor and internal AP queries, log and resolve tickets, and maintain high service levels. You will coordinate with AP processing teams, support invoice processing and posting, handle payment queries and vendor reconciliations, and contribute to month-end close activities.

This role demands proactive problem solving, clear communication with vendors, and the ability to meet strict SLA timelines while

Qualifications

• 4–6 years of experience in P2P, with at least 2+ years in an AP helpdesk or SME role.
• Strong communication, organizational, and interpersonal skills.
• Proficiency with MS Excel and ERP systems (SAP or JDE).

Responsibilities

• Helpdesk & Query Management
• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines
• Accounts Payable Support
• Support invoice processing, validation, and posting activities
• Handle invoice status, payment queries, vendor reconciliations, and escalations
• Coordinate with AP teams to resolve discrepancies and blocked invoices
• Vendor & Stakeholder Communication
• Communicate with vendors via email and phone regarding payment and invoice issues
• Work closely with internal teams such as Master Data Management, Payments, Invoice Processing, Travel & Expense
• Provide accurate and timely updates to stakeholders
• Process & Compliance
• Ensure compliance with company policies, controls, and audit requirements
• Support month-end close activities related to AP helpdesk items
• Identify process gaps and suggest improvements

Skills

MS Excel

Communication

Organizational skills

Tools

SAP

JDE (JD Edwards)

Job description

Role Purpose:

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function.

This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining

high service levels

Key Reponsibilities:

• Helpdesk & Query Management
• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines
• Accounts Payable Support
• Support invoice processing, validation, and posting activities
• Handle invoice status, payment queries, vendor reconciliations, and escalations
• Coordinate with AP teams to resolve discrepancies and blocked invoices
• Vendor & Stakeholder Communication
• Communicate with vendors via email and phone regarding payment and invoice issues
• Work closely with internal teams such as Master Data Management, Payments, Invoice Processing, Travel & Expense
• Provide accurate and timely updates to stakeholders
• Process & Compliance
• Ensure compliance with company policies, controls, and audit requirements
• Support month-end close activities related to AP helpdesk items
• Identify process gaps and suggest improvements

Qualifications:

• At least total 4-6 yrs experience in P2P and at least 2+ years of relevant work experience as Subject Matter
• Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel.
• Should have good level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines while interacting with the stakeholders.