Help Desk Support Specialist

Atos; Philippines; On-site; PHP 2,234,000 - 2,676,000; Full time

Benefits offered by this job

HMO from Day 1

Job summary

Atos in the Philippines is seeking a motivated Helpdesk/Service Desk technician to join our support team and resolve incidents and service requests.

You will work with Windows, Microsoft 365, Active Directory, networking and VPN, and use ticketing tools to track incidents while communicating clearly with customers. Rotational shifts may be required; joining date is 7 September 2026.

Compensation includes a monthly salary of 220000 PHP plus benefits, with health coverage from day one.

Qualifications

• 6 months to 3 years of experience in Helpdesk / Service Desk / Technical Support.
• Knowledge of Windows, Microsoft 365, Active Directory, networking and VPN.
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Basic understanding of TCP/IP, DNS, DHCP, and troubleshooting.
• Strong communication, problem-solving and customer-service skills.
• Willingness to work shifts/rotational schedules, if required.

Skills

Helpdesk / Service Desk experience

Windows

Microsoft 365

Active Directory

Networking

VPN

Ticketing tools (ServiceNow/Jira)

Communication skills

Tools

ServiceNow

Jira

Job description

NOTE: We are looking for candidates who can join on 7th September 2026.

Salary 220000 PHP/Month +Benefits (HMO from Day 1)

Required Skills

• 6 months–3 years of experience in Helpdesk / Service Desk / Technical Support.
• Knowledge of Windows, Microsoft 365, Active Directory, networking, and VPN.
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Basic understanding of TCP/IP, DNS, DHCP, and troubleshooting.
• Strong communication, problem-solving, and customer-service skills.
• Willingness to work shifts/rotational schedules, if required.