Help Desk Specialist

VST ECS Phils., Inc; Talisay; On-site; PHP 240,000 - 320,000; Full time

Job summary

VST ECS Phils., Inc. in Cebu City invites applications for an entry-level IT Helpdesk role to support our growing team at the Talisay site. You will handle hardware, software, and network issues and assist staff with technical queries.

The ideal candidate holds a Bachelor's degree in Computer Science, Information Technology, or Computer Engineering and is willing to work on-site in Talisay City. Fresh graduates are welcome to apply and grow with us.

Qualifications

• Bachelor's degree in Computer Science, IT, or Computer Engineering.
• 1–2 years of relevant experience; fresh graduates welcome.
• Knowledge of IT asset management is an advantage.
• Willing to work onsite in Talisay City, Cebu.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Assist employees in troubleshooting IT concerns.
• Install, configure, and upgrade computers, software, and peripherals.
• Maintain helpdesk logs, technical documentation, and daily activity reports.
• Support the setup of IT equipment for newly hired employees.

Skills

Troubleshooting

Helpdesk Support

IT Support

Education

Bachelor's degree in CS/IT/CE

Tools

IT Asset Management

Job description

VST ECS Phils., Inc. is the leading and largest ICT distributor in the Philippines, offering a wide range of products, solutions, and services across multiple market segments. The company focuses on supporting business continuity, digital transformation, and growth, positioning itself as a trusted partner for organizations with evolving technology needs. Its solutions are tailored for retail, mobility, commercial, and enterprise markets, driving innovation and meeting industry-specific requirements. Since 1998, VST ECS has built a strong nationwide channel ecosystem through a commitment to quality, innovation, and customer satisfaction. The company helps businesses stay competitive in a fast-paced digital landscape by providing reliable ICT support and solutions. Are you passionate about IT and troubleshooting technical issues? Join our growing team at VST ECS Phils., Inc. and take the next step in your IT career!

• Provide first-level technical support for hardware, software, and network-related issues.
• Assist employees in troubleshooting and resolving IT concerns.
• Install, configure, and upgrade computers, software, and peripherals.
• Maintain helpdesk logs, technical documentation, and daily activity reports.
• Support the setup of IT equipment for newly hired employees.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent field.
• With 1-2 years of relevant experience; fresh graduates are welcome to apply!
• Knowledge of IT asset management is an advantage.
• Willing to work onsite in Talisay City, Cebu.