Healthcare WFM Analyst — Hybrid, Growth & Impact

MicroSourcing International; Pasig; Hybrid; PHP 312,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Paid time-off with cash conversion

Job summary

MicroSourcing is hiring a WFM Analyst – Healthcare in Ortigas, Pasig City. The role operates in a hybrid setup with shifting hours, supporting Firstcall HEALTH operations.

The job focuses on delivering exceptional service while collaborating with the team to complete tasks and adapt to industry trends. The role emphasizes customer service excellence, staff coordination, and data accuracy, with daily collaboration via Teams and adherence to procedures.

Qualifications

• Strong customer service focus and professional communication.
• Ability to handle multiple tasks with accuracy and speed.
• Good email and phone etiquette in a fast-paced environment.
• Basic computer literacy and adaptability to new systems.

Responsibilities

• Manage incoming calls and client inquiries with high service levels.
• Maintain accurate records in the database per training.
• Monitor client emails and booking notifications and respond accordingly.
• Check-in with clients to confirm staffing requirements and retention.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Teamwork

Basic computer literacy

Tools

Microsoft Teams

Job description

MicroSourcing is hiring a WFM Analyst – Healthcare in Ortigas, Pasig City. The role operates in a hybrid setup with shifting hours, supporting Firstcall HEALTH operations.

The job focuses on delivering exceptional service while collaborating with the team to complete tasks and adapt to industry trends. The role emphasizes customer service excellence, staff coordination, and data accuracy, with daily collaboration via Teams and adherence to procedures.