WFM Analyst, Healthcare Ops | Hybrid Growth

MicroSourcing; Pasig; Hybrid; PHP 446,000 - 737,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing, located in Ortigas, Pasig City, is seeking a WFM Analyst – Healthcare to support Firstcall HEALTH operations. The role combines customer service, administration, and day-to-day activities, with hybrid work and training leading to independent work after onboarding.

The position emphasizes service quality, staff engagement, and responsiveness to industry trends, offering a collaborative environment and room for career growth within a growing healthcare support function.

Qualifications

• Strong customer service orientation and professional communication.
• Ability to work effectively within a team and support shared goals.
• General administration knowledge and accuracy in data handling.
• Professional phone etiquette and prior customer service experience preferred.
• Strong multitasking ability and composure under pressure.
• High attention to detail in digital work and communication.
• Basic computer literacy and adaptability to new systems.

Responsibilities

• Manage incoming phone calls, including client booking/shift requests and inquiries from staff or clients.
• Maintain accurate records within the database according to training.
• Monitor, action, and respond to client emails and booking notifications.
• Conduct regular check-ins with clients to confirm staffing requirements and retention.
• Collaborate with team members to complete tasks and improve workflow efficiency.
• Complete all tasks listed in daily and weekly task lists.

Skills

Customer service

Teamwork

Administration

Phone etiquette

Multitasking

Attention to detail

Basic computer literacy

Job description

MicroSourcing, located in Ortigas, Pasig City, is seeking a WFM Analyst – Healthcare to support Firstcall HEALTH operations. The role combines customer service, administration, and day-to-day activities, with hybrid work and training leading to independent work after onboarding.

The position emphasizes service quality, staff engagement, and responsiveness to industry trends, offering a collaborative environment and room for career growth within a growing healthcare support function.