Healthcare Training Leader: Compliance & Performance

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Training Manager for Healthcare Programs to lead and continuously improve U.S. healthcare training for contact center operations.

You will oversee Trainers, Assistant Trainers, Training Specialists, and SMEs to ensure knowledge, skills, and regulatory compliance meet client and quality standards. The role partners with Operations, QA, Compliance, WFM, HR, IT, and Client Services to drive workforce readiness across Medicare, Medicaid, ACA, and

Qualifications

• Bachelor's degree in Education, Business Administration, Healthcare Administration, Organizational Development, Human Resources, or a related field; equivalent experience may be considered.
• Minimum 5 years of experience in contact center, BPO, healthcare operations, or healthcare services environments.
• Minimum 3 years of experience leading training teams, managing trainers, or overseeing learning and development programs.
• Minimum 3 years of experience supporting U.S. healthcare programs within payer, provider, managed care, healthcare services, or healthcare contact center environments.
• Demonstrated experience supporting one or more healthcare lines of business: Medicare, Medicaid, Marketplace (ACA), Commercial Health Plans, Managed Care, Provider Services, Care Management, Enrollment and Member Services.
• Proven experience managing New Hire, Compliance, Upskilling, Refresher, and Performance Improvement training programs within regulated healthcare environments.
• Strong working knowledge of HIPAA/PHI Privacy Standards, CMS Regulations, Fraud, Waste, and Abuse (FWA), Medicare/Medicaid compliance, audit and regulatory requirements.
• Experience analyzing training performance metrics and implementing improvement strategies to enhance learner and business outcomes.
• Experience partnering with Operations, Quality Assurance, Compliance, Workforce Management, Talent Acquisition, Human Resources, and Client stakeholders; Advanced proficiency in Microsoft Office Suite and LMS.

Responsibilities

• Lead the successful delivery of New Hire, Refresher, Upskilling, Cross-Training, Compliance, and Performance Improvement training programs across healthcare lines of business.
• Ensure training programs are aligned with client requirements, business objectives, operational goals, and regulatory standards.
• Oversee instructor-led, virtual, hybrid, and self-paced learning environments to maximize learner engagement and knowledge retention.
• Support the implementation of new client launches, program expansions, process updates, system enhancements, and business transformation initiatives.
• Evaluate training effectiveness through performance data, learner feedback, quality results, and operational outcomes, implementing continuous improvement initiatives as needed.
• Partner with instructional design and curriculum teams to enhance learning materials, job aids, assessments, and training content.
• Lead, coach, mentor, and develop Trainers, Assistant Trainers, Training Specialists, and SMEs.
• Collaborate with Operations, QA, Compliance, WFM, HR, Talent Acquisition, IT, Client Services, and other business partners to ensure workforce readiness and training effectiveness.
• Maintain accountability for training administration and reporting, including attendance/compliance tracking, assessment/certification management, and dashboards.

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Training Manager for Healthcare Programs to lead and continuously improve U.S. healthcare training for contact center operations.

You will oversee Trainers, Assistant Trainers, Training Specialists, and SMEs to ensure knowledge, skills, and regulatory compliance meet client and quality standards. The role partners with Operations, QA, Compliance, WFM, HR, IT, and Client Services to drive workforce readiness across Medicare, Medicaid, ACA, and