Healthcare Training Specialist (Full-Time)

Sagility Philippines B.V Branch; Pavia; On-site; PHP 360,000 - 540,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking a FT Trainer in Iloilo to lead U.S. healthcare training with emphasis on voice and soft skills. You will work with Training, Operations and Quality teams to design, deliver and measure learning programs for new hires, calibrate performance, and drive continuous improvement.

Candidates should have at least 4+ years in U.S. Healthcare training, experience with voice-based contact centers, and familiarity with VERSANT and ACD tools; strong facilitation,

Qualifications

• Minimum 4+ years’ experience in U.S Healthcare Training.
• Education: Graduation; training certifications add advantage.
• Proven ability to train and coach in a high-volume contact center.

Responsibilities

• Manage Training Operations and partner with Operations for soft and voice skill improvements.
• Drive initiatives and continuous improvements across identified LOBs.
• Ensure Training VOE and stakeholder feedback is addressed.
• Deliver Train-the-Trainer programs and develop content with ID principles.
• Calibrate and certify new hires and ongoing resources from language and soft skills.

Skills

Voice-based contact center

VERSANT proficiency

Language proficiency tools

Training delivery

MS Office

ISO/ISMS awareness

Education

Graduation

Training certifications advantageous

Tools

ACD tools

Logger

Job description

Sagility Philippines B.V Branch is seeking a FT Trainer in Iloilo to lead U.S. healthcare training with emphasis on voice and soft skills. You will work with Training, Operations and Quality teams to design, deliver and measure learning programs for new hires, calibrate performance, and drive continuous improvement.

Candidates should have at least 4+ years in U.S. Healthcare training, experience with voice-based contact centers, and familiarity with VERSANT and ACD tools; strong facilitation,