Healthcare Team Lead - Patient Care & Ops Leader (Onsite)

MetHealth

Pasig

Sur place

PHP 669 600 - 892 800

Plein temps

14 jours+

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Avantages offerts par ce poste

Health Insurance

Life Insurance

HMO

Company Social Events

Performance Bonus

Corporate Wellness

Résumé du poste

MetHealth in Pasig is seeking a Team Lead to oversee a healthcare services squad delivering accurate patient care and efficient service delivery in a US Healthcare BPO environment. The role requires 2–3 years of team leadership, strong communication, and a compassionate, detail-oriented approach; onsite in Ortigas with opportunities to optimize billing processes and KPIs.

You will coordinate daily workflows, coach staff, conduct evaluations, ensure regulatory compliance, and drive productivity

Qualifications

2–3 years of Team Lead experience in a BPO handling a US Healthcare account
Experience in Hospital Billing Audit is required
Strong leadership and communication skills

Responsabilités

Lead and manage a team of healthcare professionals to ensure high-quality patient care and service delivery.
Coordinate daily operations and workflows within the healthcare team.
Conduct regular performance evaluations and provide coaching and mentorship to team members.
Ensure compliance with healthcare regulations and standards.
Collaborate with physicians and other healthcare staff to optimize patient outcomes.
Lead, coach, and develop a team to achieve operational goals and KPIs
Monitor team performance and provide regular feedback and coaching
Ensure compliance with healthcare processes, billing standards, and client requirements
Handle escalations and support process improvements
Drive productivity, quality, and customer satisfaction metrics