Healthcare Support Specialist: Patient Info & Coordination

Concentrix Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines is seeking a patient-centered healthcare support associate to handle customer and patient inquiries, review healthcare information, and coordinate with internal teams to ensure accurate and efficient service.

Candidates should have a bachelor’s in allied health and at least 6 months healthcare BPO/CPO experience; PRC license is preferred but not required; strong communication and problem‑solving skills; willingness to work in a healthcare BPO environment.

Qualifications

• Bachelor's degree in allied health-related courses is required.
• At least 6 months healthcare BPO/CPO experience is required.
• PRC license is preferred but not required.
• Strong communication, analytical, and customer service skills are essential.
• Willingness to work in a healthcare BPO/CPO environment.

Responsibilities

• Handle customer and patient inquiries.
• Review and process healthcare information.
• Coordinate with appropriate teams to ensure accurate and efficient service.
• Maintain confidentiality and comply with healthcare standards.

Skills

Communication skills

Analytical ability

Customer service

Education

Bachelor's Degree in allied health field

Job description

Concentrix Philippines is seeking a patient-centered healthcare support associate to handle customer and patient inquiries, review healthcare information, and coordinate with internal teams to ensure accurate and efficient service.

Candidates should have a bachelor’s in allied health and at least 6 months healthcare BPO/CPO experience; PRC license is preferred but not required; strong communication and problem‑solving skills; willingness to work in a healthcare BPO environment.