Customer Service Advisor

MicroSourcing International; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Advisor for onsite work in Ortigas, Pasig City, on a day shift. You will handle email inquiries and live chat from pharmacy and app clients, perform administrative tasks, and manage calls to ensure smooth support operations.

The role requires clear English communication, strong attention to detail, and a customer-first mindset, with opportunities for career growth and professional development.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns whenever possible and escalate or route unresolved issues to the appropriate team.

Skills

Excellent English communication

Attention to detail

Customer service experience

Willingness to learn

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Advisor

Work setup: Onsite | Day shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

Key Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns whenever possible and escal or route unresolved issues to the appropriate team.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Competencies & Personal Attributes

• Strong attention to detail.
• Positive and professional attitude.
• Team player with excellent collaboration skills.
• Customer-focused mindset.
• Strong written and spoken English proficiency.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply