Healthcare AI Customer Success | QA & Patient Support (Night Shift)

MicroSourcing International; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing Cebu seeks a Customer Success Specialist – Human-in-the-Loop (Healthcare AI) to monitor AI-generated interactions and ensure accuracy, tone, and compliance. You will intervene as needed, documenting findings to improve AI performance and support patient scheduling and insurance updates with empathy and professionalism.

Based onsite in Cebu with night shifts, you will work with EHR/CRM systems, test AI workflows, and support client demos while contributing to a collaborative,

Qualifications

• Experience in a customer-facing or patient-facing role.
• Fluent English with US-friendly communication style.
• Strong attention to detail and ability to follow SOPs.
• Tech-savvy and quick to learn healthcare platforms.
• Full availability to work US business hours (ET).

Responsibilities

• Monitor and review AI-generated calls, messages, and workflows for accuracy and compliance.
• Intervene, correct, or escalate issues and document findings to improve AI performance.
• Communicate with patients for scheduling, rescheduling, and insurance updates in a warm, professional manner.
• Test updated scripts, prompts, and AI-agent workflows prior to deployment and support client demos.
• Navigate EHR, practice management, CRM, and AI-monitoring platforms to support patient intake and scheduling.

Skills

Customer-facing experience

Fluent English

Attention to detail

Tech-savviness with healthcare systems

US business hours availability

Tools

EHR platforms

CRM

Job description

MicroSourcing Cebu seeks a Customer Success Specialist – Human-in-the-Loop (Healthcare AI) to monitor AI-generated interactions and ensure accuracy, tone, and compliance. You will intervene as needed, documenting findings to improve AI performance and support patient scheduling and insurance updates with empathy and professionalism.

Based onsite in Cebu with night shifts, you will work with EHR/CRM systems, test AI workflows, and support client demos while contributing to a collaborative,