Healthcare Scheduling Specialist — Patient Experience

The Lead Tree - Clark Outsourcing; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS, PhilHealth, Pag-IBIG

13th-month pay

In-office growth opportunities via COA

Job summary

Clark Outsourcing is seeking a Scheduling Specialist to deliver exceptional patient support by handling inquiries, managing appointment scheduling, and aiding with insurance verifications. The role is on-site at Clark Pampanga, with a schedule from 3:00 AM to 12:00 PM PHT, and requires strong communication, accuracy, and HIPAA adherence.

Ideal candidates have a healthcare-focused background, 2–3 years in scheduling or related roles, and proficiency with MS Office and scheduling software.

Qualifications

• Bachelor's degree or equivalent in healthcare administration or related field.
• 2–3 years of scheduling, healthcare administration, or customer service experience.
• Strong written and verbal communication with patients and staff.
• Proficiency with Microsoft Office and scheduling software.

Responsibilities

• Serve as first point of contact for patients, staff, and providers.
• Schedule, reschedule, and confirm appointments with accuracy.
• Assist with insurance questions and authorization coordination.
• Enter and maintain patient records in the system.
• Collaborate with internal teams to ensure smooth workflow.
• Maintain HIPAA-compliant confidentiality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

EHR systems

Job description

Clark Outsourcing is seeking a Scheduling Specialist to deliver exceptional patient support by handling inquiries, managing appointment scheduling, and aiding with insurance verifications. The role is on-site at Clark Pampanga, with a schedule from 3:00 AM to 12:00 PM PHT, and requires strong communication, accuracy, and HIPAA adherence.

Ideal candidates have a healthcare-focused background, 2–3 years in scheduling or related roles, and proficiency with MS Office and scheduling software.