Healthcare Records & Referrals Specialist

Outsourcey; Philippines; Remote; PHP 24.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Shape HR function

Career growth opportunities

Team of industry leaders

Zusammenfassung

Outsourcey in the Philippines seeks an administrative professional with healthcare exposure to manage referrals, verify patient and provider details, and coordinate communications with clinics and practitioners. You will ensure accuracy, confidentiality, and timely processing while supporting CRM-based records and reporting.

The role offers growth within a dynamic BPO environment. Ideal candidates have strong English communication, attention to detail, and the ability to work collaboratively in

Qualifikationen

• Experience in an administrative, medical reception, or customer service role.

Aufgaben

• Receive, review, and process incoming referral tickets with attached documentation.
• Verify patient, clinical, and provider details for accuracy and compliance.
• Identify missing or incorrect information and obtain clarification.
• Serve as primary contact for clients, clinics and practitioners via phone and email.
• Respond to referral status inquiries with clear, empathetic communication.
• Maintain up-to-date records in practice management systems and shared databases.
• Escalate urgent referrals or complex issues promptly to the appropriate team.
• Support with appointment coordination, inbox management, and reporting.

Kenntnisse

Admin experience

Medical/healthcare exposure

English communication

Attention to detail

Confidentiality

Time management

Google Workspace

CRM familiarity

Independent yet team player

Empathetic service

Tools

Google Workspace

CRM platforms

Jobbeschreibung

Outsourcey in the Philippines seeks an administrative professional with healthcare exposure to manage referrals, verify patient and provider details, and coordinate communications with clinics and practitioners. You will ensure accuracy, confidentiality, and timely processing while supporting CRM-based records and reporting.

The role offers growth within a dynamic BPO environment. Ideal candidates have strong English communication, attention to detail, and the ability to work collaboratively in