Quality Manager I: Lead Multi‑Program QA

Concentrix Corporation; Davao City; Presencial; PHP 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Concentrix Corporation in Davao City is looking for a Manager I, Quality to lead and supervise the quality team across multiple programs. You will oversee transaction monitoring, ensure accuracy of evaluations, and drive staff development and performance within the defined policies.

You will maintain metrics, collaborate with business stakeholders to implement improvement plans, oversee audits of key processes, and build strong relationships with internal and external partners to ensure service

Formación

• Supervise quality work group across multiple programs.
• Ensure accuracy of evaluations and performance metrics.
• Develop staff through training and performance appraisals.

Responsabilidades

• Oversee audits of key support processes.
• Maintain direct and overall team performance metrics.
• Collaborate with business stakeholders on improvement plans.

Descripción del empleo

Concentrix Corporation in Davao City is looking for a Manager I, Quality to lead and supervise the quality team across multiple programs. You will oversee transaction monitoring, ensure accuracy of evaluations, and drive staff development and performance within the defined policies.

You will maintain metrics, collaborate with business stakeholders to implement improvement plans, oversee audits of key processes, and build strong relationships with internal and external partners to ensure service