Quality, Risk & Compliance Leader

Medical Solutions Business Services Philippines; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Medical Solutions Philippines is seeking a Quality, Risk, and Compliance Manager to ensure we meet regulatory, quality, and internal standards across all operations. You will partner with IT, Security, Operations, and Training to strengthen controls and drive continuous improvement.

You will lead policy development, risk mitigation, and audits, while coaching teams in compliant and quality-focused practices to protect patient information and service quality.

Qualifications

• Bachelor’s or Master’s degree in business, Law, Engineering, or related field.
• Proven experience in risk management, compliance, and quality assurance roles.
• Relevant certifications such as ISO, ASQ, or PMP are preferred.
• Strong analytical, organizational, and problem-solving skills.
• Coaching techniques/essentials.
• Experience in BPO/Healthcare or related environments.
• Knowledge of local laws impacting operations is advantageous.
• ISO 27001:2022, HIPAA, ISO 9001, QISMS familiarity.

Responsibilities

• Develop and implement policies to ensure compliance with regulations.
• Identify, assess, and monitor risks; develop mitigation strategies.
• Oversee quality assurance systems to meet industry standards.
• Regularly audit procedures to identify weaknesses or risks.
• Educate employees on compliance and quality standards.
• Develop and manage crisis response plans for violations.
• Prepare and present compliance and risk reports to leadership.
• Collaborate with IT, Security, and Operations to align programs.
• Coordinate with external audits and regulatory bodies.

Skills

Risk management

Compliance

Quality assurance

Analytical skills

Communication skills

Coaching techniques

Project management

Interpersonal skills

Documentation

Quality fundamentals

Education

Bachelor’s or Master’s degree in business, Law, Engineering, or related field

Tools

ISO 27001:2022

HIPAA

ISO 9001

QISMS

Job description

Medical Solutions Philippines is seeking a Quality, Risk, and Compliance Manager to ensure we meet regulatory, quality, and internal standards across all operations. You will partner with IT, Security, Operations, and Training to strengthen controls and drive continuous improvement.

You will lead policy development, risk mitigation, and audits, while coaching teams in compliant and quality-focused practices to protect patient information and service quality.