Healthcare Operations Team Lead: Inspire, Optimize, Deliver

Access Healthcare Services Manila, Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Access Healthcare Services Manila, Inc. is seeking a dynamic Healthcare Team Leader to guide a team of healthcare associates in delivering high-quality customer experiences.

The role focuses on mentoring staff, maintaining HIPAA compliance, and driving performance in a busy healthcare BPO environment. The ideal candidate has leadership experience in healthcare BPOs, strong communication skills, and a track record of process improvements.

Qualifications

• Leadership experience in a fast-paced, high-volume environment.
• Strong communication and interpersonal skills; customer-focused.
• Solid understanding of HIPAA compliance and healthcare data security.

Responsibilities

• Lead, mentor, and motivate a team of healthcare associates to achieve performance targets.
• Monitor daily operations, ensuring adherence to quality standards and HIPAA compliance.
• Conduct regular performance reviews, coaching sessions, and training initiatives.
• Handle escalations and provide effective resolutions to client and patient concerns.
• Collaborate with management to implement process improvements and optimize workflows.
• Prepare and present reports on team performance, productivity, and quality metrics.

Skills

Leadership

Communication

Problem-solving

Data Security

Performance Management

Coaching

Job description

Access Healthcare Services Manila, Inc. is seeking a dynamic Healthcare Team Leader to guide a team of healthcare associates in delivering high-quality customer experiences.

The role focuses on mentoring staff, maintaining HIPAA compliance, and driving performance in a busy healthcare BPO environment. The ideal candidate has leadership experience in healthcare BPOs, strong communication skills, and a track record of process improvements.