Healthcare Customer Service Representative | Project-Based Financial Account

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an entry-level onsite Customer Support Associate in Taguig to handle healthcare-related inquiries and service requests.

You will communicate professionally by voice, document interactions accurately, and maintain updated records to ensure a positive customer experience. No prior experience is required as fresh graduates are encouraged to apply; applicants must be willing to work shifting schedules and project-based employment.

Qualifications

• Senior High School or High School Graduate (Old Curriculum) required.
• No experience is required; fresh graduates and candidates with BPO experience are encouraged to apply.
• Strong English communication skills.
• Customer-focused with excellent problem-solving and interpersonal skills.
• Willing to work onsite in Taguig City.
• Willing to work on a shifting schedule.
• Open to project-based employment.

Responsibilities

• Assist customers with healthcare-related inquiries, benefits information, account concerns, and service requests.
• Provide professional customer support through voice interactions.
• Accurately document customer interactions and maintain updated records.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Follow healthcare compliance, privacy, and operational procedures.
• Collaborate with internal teams to address customer concerns and escalations.
• Achieve quality, productivity, and customer satisfaction targets.

Skills

English communication

Problem solving

Interpersonal skills

Customer focus

Education

Senior High School Graduate

Job description

Join Cognizant and help deliver exceptional customer experiences in the healthcare industry while building valuable customer service skills with a global organization.

Key Responsibilities

• Assist customers with healthcare-related inquiries, benefits information, account concerns, and service requests.

• Provide professional customer support through voice interactions.

• Accurately document customer interactions and maintain updated records.

• Resolve customer concerns efficiently while ensuring a positive customer experience.

• Follow healthcare compliance, privacy, and operational procedures.

• Collaborate with internal teams to address customer concerns and escalations.

• Achieve quality, productivity, and customer satisfaction targets.

Qualifications

• Senior High School Graduate or High School Graduate (Old Curriculum).

• No experience required. Fresh graduates and candidates with BPO experience are encouraged to apply.

• Strong English communication skills.

• Customer-focused with excellent problem-solving and interpersonal skills.

• Willing to work onsite in Taguig City.

• Willing to work on a shifting schedule.

• Open to project-based employment.

Why Join Us?

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Your future starts here—grow, thrive, and make an impact with Cognizant.