Customer Service Representative | Healthcare Finance Account

Cognizant Technology Solutions Philippines Inc.; Taguig; Vor Ort; PHP 335.000 - 603.000; Vollzeit

Zusammenfassung

Cognizant Technology Solutions Philippines Inc. is seeking a Customer Support Specialist to handle inbound calls, messages, and digital inquiries from retirement plan participants, individual policyholders, and institutional clients.

You will navigate complex accounts, answer questions, and resolve issues with accurate, timely responses. The role requires a bachelor's degree in Business or a related field, excellent verbal and written communication, and flexibility to work on a shifting schedule

Qualifikationen

• Bachelor's degree in Business/Financial field.
• Strong verbal and written communication skills.
• Willing to work on a shifting schedule in McKinley Hill, Taguig.

Aufgaben

• Handle inbound calls, messages, or digital inquiries from retirement plan participants, individual policyholders, and institutional clients.
• Help customers navigate accounts, answer product/procedural questions, and resolve issues during critical or everyday life moments.
• Navigate multiple internal software applications to look up account details and provide a 360-degree view of the customer's history.
• Guide clients through retirement solutions, benefit options, and policy features.
• Follow established service processes and adhere to regulations.

Ausbildung

Bachelor's degree in Business/Financial field

Jobbeschreibung

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Respobsibilities

• Customer Interaction: Handle inbound phone calls, messages, or digital inquiries from retirement plan participants, individual policyholders, and institutional clients.

• Problem Solving: Help customers navigate complex accounts, answer product/procedural questions, and resolve issues during critical or everyday life moments.

• System Navigation: Use multiple internal software applications and web platforms simultaneously to look up account details and provide a seamless, integrated 360-degree view of the customer's history.

• Product Education: Guide clients through retirement solutions, benefit options, and policy features rather than making collection calls.

• Compliance & Accuracy: Follow established service processes and adhere to federal, state, and company regulations.

Who Thrives Here:

• Must have a bachelor's degree of Business/Financial Course

• Good Verbal and Written Skills

• Must be amenable to work on a shifting schedule in Mckinley Hill, Taguig

Why Join Us:

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

• Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Your future starts here—grow, thrive, and make an impact with Cognizant.