Project-Based Healthcare CSR | Financial Services Account

Cognizant Technology Solutions Philippines Inc.; Quezon City; Sur place; PHP 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

iPhone 18 Pro Max promo (FIRST WIN)

Résumé du poste

Cognizant is seeking a motivated candidate for Healthcare Customer Service in the Philippines. You will handle inbound voice inquiries related to healthcare benefits, claims, enrollment, and payment questions, delivering exceptional service to customers in a fast-paced environment.

Senior High School graduates are welcome; no experience required. Strong English communication and a customer-focused mindset are essential. Onsite work at Bridgetowne, Quezon City with shift schedules is required.

Qualifications

• Senior High School Graduate
• No experience required; candidates with BPO, Customer Service, Healthcare, Financial Services, or Contact Center experience are welcome to apply.
• Strong verbal and written English communication skills.
• Customer-focused with good problem-solving and interpersonal skills.
• Willing to work onsite in Bridgetowne, Quezon City.
• Willing to work on a shifting schedule.
• Open to project-based employment.

Responsabilités

• Handle customer inquiries related to healthcare benefits, healthcare spending accounts, claims support, account servicing, and financial healthcare programs.
• Provide exceptional customer support through inbound voice interactions.
• Assist customers with account inquiries, benefit information, enrollment concerns, payment-related questions, and service requests.
• Accurately document customer interactions and maintain records in company systems.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Follow established compliance, privacy, and operational procedures.
• Collaborate with internal teams to ensure timely and accurate issue resolution.
• Consistently meet quality, productivity, and customer satisfaction metrics.

Connaissances

Verbal English

Written English

Customer service

Problem solving

Interpersonal skills

Onsite work

Shift work

Project-based

Formation

Senior High School Graduate (Old Curriculum)

Description du poste

Build Your Career in Healthcare Customer Service

Join Cognizant, a global leader in customer experience and business services, and be part of a team supporting customers within the Healthcare and Financial Services industry. If you're passionate about helping people, delivering exceptional service, and building a career in a fast-paced environment, this opportunity is for you.

Key Responsibilities

• Handle customer inquiries related to healthcare benefits, healthcare spending accounts, claims support, account servicing, and financial healthcare programs.

• Provide exceptional customer support through inbound voice interactions.

• Assist customers with account inquiries, benefit information, enrollment concerns, payment-related questions, and service requests.

• Accurately document customer interactions and maintain records in company systems.

• Resolve customer concerns professionally while ensuring a positive customer experience.

• Follow established compliance, privacy, and operational procedures.

• Collaborate with internal teams to ensure timely and accurate issue resolution.

• Consistently meet quality, productivity, and customer satisfaction metrics.

Qualifications

• Senior High School Graduate or High School Graduate (Old Curriculum).

• No experience required; candidates with BPO, Customer Service, Healthcare, Financial Services, or Contact Center experience are welcome to apply.

• Strong verbal and written English communication skills.

• Customer-focused with good problem-solving and interpersonal skills.

• Willing to work onsite in Bridgetowne, Quezon City.

• Willing to work on a shifting schedule.

• Open to project-based employment.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
  

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Your future starts here—grow, thrive, and make an impact with Cognizant.