Healthcare CSR

FGC+; Davao City; On-site; PHP 190,000 - 246,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

Payment of statutory benefits

25 days annual paid leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training and development

Job summary

FGC+ is a US-based outsourcing partner delivering healthcare support and billing services since 2011. This Healthcare Customer Service Representative role focuses on answering patient questions, processing payments, and maintaining HIPAA privacy, with escalation when needed.

You will log into multiple systems, verify balances, and provide timely, accurate responses. The position requires onsite work and graveyard shifts, with a strong emphasis on patient care and compliance.

Qualifications

• Minimum 2 years of BPO experience handling healthcare accounts.
• Excellent written and verbal communication skills.
• Comfortable working with numeric data.
• Willing to work onsite and on graveyard shifts.

Responsibilities

• Handle incoming calls adhering to HIPAA privacy regulations.
• Research patient questions using practice management systems with accuracy.
• Obtain and process patient payments by phone.
• Escalate issues to a supervisor when needed.
• Ensure client-specific billing protocols are followed.
• Provide aging analysis and review statements for accuracy.
• Respond to requests promptly and follow up as needed.
• Undertake other duties as assigned.

Skills

Communication skills

Numbers aptitude

BPO experience

Graveyard shift

Onsite work

Job description

About this position

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee - you are part of a team where you can truly thrive and make a difference.

About the Job:

The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.

What You'll Do:

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
• When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
• Log in and out of multiple systems (including practice management systems) to research and answer patients' questions, accurately and with detail.
• Obtain patient payment information over the phone, process the payment and appropriately note the account.
• Escalate issues effectively to a supervisor or management for assistance.
• Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
• Provide accurate and thorough analysis of aging, as requested.
• Review statements to ensure that the information and balance is accurate.
• Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
• To undertake other duties commensurate with the grade as requested by the immediate superior.

What You'll Bring:

• Atleast 2 years of BPO experience under a Healthcare account
• Excellent communication skills both verbal and written
• Comfortable working with numbers
• Can work onsite and graveyard shift

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally.

A market competitive total compensation/rewards package includes:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13 th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development

The pay range for this role is:
17,000 - 22,000 PHP per month(Sands Office)