Collections Specialist - US Healthcare

International SOS group; Pasig; On-site; PHP 279,000 - 558,000; Full time

Job summary

International SOS group in Ortigas, Philippines, is seeking an experienced healthcare/billing collections specialist to manage member balances, outreach, and payment settlements.

You will record interactions, ensure HIPAA and PCI compliance, and collaborate with Operations Managers, Carrier Billing, and US AR teams. Fluency in English is required; knowledge of Japanese is a plus. Five days onsite with a morning shift.

Qualifications

• Minimum 2+ years of experience in Collections, AR, or Billing (preferably healthcare or financial sectors).
• Graduate of bachelor's degree (4 years course).
• Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Fluent in written and spoken English. Knowledge of Japanese is an advantage.

Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Skills

Attention to detail

Financial reconciliation

Problem solving

HIPAA & PCI compliance awareness

Education

Bachelor's degree

Tools

MS Office

PayTrace

Job description

Select how often (in days) to receive an alert:

Candidate Qualifications

• Experience: Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Education: A Graduate of bachelor's degree (4 years course)
• Technical & Compliance Skills: Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Core Competencies: Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Language: Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Key Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Work Arrangement

• 5 days onsite; office is located in Ortigas, Philippines
• Morning Shift (subject to change depending on operational need)