Patient Billing & Collections Specialist

AGS Health Philippines, Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

AGS Health Philippines, Inc. is seeking a Process Associate - CSR to join our onsite team in Taguig. The role involves handling inbound patient calls, resolving billing concerns, collecting balances, and coordinating with AR to ensure timely payments.

You will verify insurance details, set up payment plans, manage disputes, and maintain strict privacy and compliance with HIPAA, OSHA, and PCI DSS while delivering accurate documentation across multiple systems.

Qualifications

• Experience in customer service or call center billing environments.
• Familiarity with patient billing and payment collection processes.

Responsibilities

• Handle inbound patient calls related to billing and insurance.
• Investigate payment status and determine patient financial responsibility.
• Collect outstanding balances and offer payment options over the phone.
• Update insurance information in systems and coordinate with AR team.
• Maintain compliance with HIPAA, PCI DSS, OSHA and privacy protocols.

Skills

Customer service

Billing knowledge

Accounts receivable

Phone support

HIPAA compliance

Privacy & confidentiality

Tools

Collection agency software

PMS system

AR systems

Job description

AGS Health Philippines, Inc. is seeking a Process Associate - CSR to join our onsite team in Taguig. The role involves handling inbound patient calls, resolving billing concerns, collecting balances, and coordinating with AR to ensure timely payments.

You will verify insurance details, set up payment plans, manage disputes, and maintain strict privacy and compliance with HIPAA, OSHA, and PCI DSS while delivering accurate documentation across multiple systems.