Associate Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an Associate Manager for Group Support/Claims to lead the Helpdesk team, troubleshoot access and system issues, and assist with portal registration and self-service tools. The role requires 3 years in healthcare claims or related support, strong decision-making, and proficiency with Word/Excel/Teams, with periodic onsite work at One Ayala Makati.

Strong leadership and communication skills are essential to manage priorities, deliver reporting, and

Qualifications

• 3 years in healthcare claims, membership or billing, or managerial helpdesk with customer service focus.
• Decisions must be made within a scope when guidelines are absent.
• Strong organizational and analytical skills in a fast-paced setting.
• Proficient with Word and Excel; familiar with Microsoft Teams.

Responsibilities

• Lead Helpdesk phone support team and troubleshoot access and system issues.
• Assist with portal registration and navigation of membership/billing self-service tools.
• Manage reporting tasks and provide training support.
• Oversee day-to-day responsibilities and support special projects; meet deadlines and priorities.

Skills

US Healthcare claims

Independent problem solving

Self-starter

Leadership & communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Associate Manager (Group Support/Claims)

Provide guidance and act as a lead of Helpdesk phone support team by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Top 4 Required Skills/Experience

• US Healthcare (Claims)


• Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.


• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.


• Excellent leadership, interpersonal, written, and oral communication skills.

Required Skills/Experience – The rest of the required skills/experience includes:

• 3 years in healthcare claims, membership and billing, or on a Managerial helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.


• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.


• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.


• Excellent presentation, analytical, and reporting skills


• Amenable to twice per month onsite in One Ayala Makati

Preferred Skills/Experience – Optional but preferred skills/experience include:

• Working knowledge of healthcare insurance payer systems/applications