E-commerce Associate

Wipro; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

HMO from day two

Gym facilities

Night shift differential

Job summary

Wipro Philippines in Cebu City is seeking a role to provide effective technical support to the process and actively resolve client issues to meet SLAs.

The position involves identifying and mitigating fraud, promoting sales, handling one-call, chat and email resolutions, and collaborating with third-party teams. Training will be provided; focus on quality and customer satisfaction.

Qualifications

• Must have completed at least 2 years in college or be a college graduate.
• Senior High School graduates welcome with relevant skills.
• No strict experience required; training provided.

Responsibilities

• Identify and mitigate fraud
• Promote sales
• Provide one-call, chat and email resolution
• Follow up with customers
• Interaction with third party teams
• 100% usage of the program tools
• Basic troubleshooting

Skills

English proficiency

Communication skills

Multitasking

Schedule flexibility

Attention to detail

Critical thinking

Teamwork

Internet savvy

Education

College graduate (any course) or completed 2 years

Senior High School graduate

No experience required

Tools

Google Sheets

Google Docs

Job description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Personal Responsibilities

• Identify and mitigate fraud
• Promote sales
• Provide one-call, chat and email resolution
• Follow up with customers
• Interaction with third parties teams
• 100% usage of the program tools
• Basic troubleshooting

S͏kills Required

• Good Comprehension of written, and spoken English
• Good communication and Interpersonal Skills
• Good knowledge of Online Risk and Frauds
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Multitasking
• Schedule flexibility
• Stable profile
• Strong attention to details
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• Ability to work well with a team and individually
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, payment risk investigations is a add on
• Follow standard processes and procedures to resolve all client queries
• Should be commited and have a postive attitude towards work
• Should be familiar with Google Applications such as google sheets,docs etc

Qualifications

• College graduate of any course, Undergraduate but completed at least 2yrs in College
• Senior Highschool graduate
• With or Without experience

Mandatory Skills

Payment and Fraud( Trust & Safety) .

Reinvent your world

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We offer

Rewards and Incentives

• Competitive salary
• Amazing incentives and rewards!
• HMO as early as day two
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• Night shift differential pay
• Career growth opportunities
• Accessible work location
• Fun environment