Healthcare Account CSR - Remote Support & Growth

YWA HUMAN RESOURCE CORPORATION; Pasig; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Career development opportunities for增长

Comprehensive training and onboarding

Flexible virtual working arrangements

Health and wellness support

Collaborative team environment

Opportunity to work with a reputable医疗

Performance incentive programmes

Job summary

YWA Human Resource Corporation is hiring a Customer Service Representative (CSR) for the Pioneer Healthcare account. This full-time role is based in Rosario, Pasig City, Metro Manila, operating as a virtual process, ideal for those starting in customer service and seeking growth in healthcare.

You will handle inquiries by phone, email, and chat, explaining healthcare coverage, documenting interactions, and meeting performance targets in a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication in English.
• Excellent customer service attitude with problem-solving focus.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and typing skills.
• Patient and empathetic when dealing with customers.
• Reliable and punctual in a virtual work environment.
• Willingness to learn and adapt to new systems and processes.
• Ability to work independently while following company guidelines.

Responsibilities

• Answer incoming inquiries via phone, email, and chat about Pioneer Healthcare services and policies.
• Provide accurate information about healthcare coverage, benefits, claims procedures, and policy details.
• Process customer requests, complaints, and concerns promptly.
• Document interactions and transactions in the company's systems.
• Follow protocols and quality standards to ensure consistent service.
• Assist customers with account inquiries, policy questions, and general support.
• Collaborate with other departments to resolve complex issues and escalations.
• Maintain professional and courteous communication at all times.
• Meet performance targets including call handling time, customer satisfaction, and attendance.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Time management

Typing

Empathy

Reliability

Punctuality

Independent work

Fast learner

Education

High school diploma or equivalent

Tools

CRM systems

Job description

YWA Human Resource Corporation is hiring a Customer Service Representative (CSR) for the Pioneer Healthcare account. This full-time role is based in Rosario, Pasig City, Metro Manila, operating as a virtual process, ideal for those starting in customer service and seeking growth in healthcare.

You will handle inquiries by phone, email, and chat, explaining healthcare coverage, documenting interactions, and meeting performance targets in a collaborative team environment.